The language used throughout the course, in both instruction and assessments.

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Continuous Improvement Process, Process Improvement, Risk Management, Performance Measurement, Quality Management, Process Analysis, Performance Management, Project Management, Process Optimization, Verification And Validation, Requirements Analysis, Project Planning, Root Cause Analysis
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Root Cause Analysis, Lean Six Sigma, Lean Methodologies, Correlation Analysis, Process Improvement, Quality Improvement, Lean Manufacturing, Six Sigma Methodology, Regression Analysis, Statistical Methods, Statistics, Continuous Improvement Process, Data Collection, Descriptive Statistics, Statistical Hypothesis Testing, Probability & Statistics, Process Optimization, Process Management, Quality Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Statistical Process Controls, Six Sigma Methodology, Lean Methodologies, Quality Management, Quality Improvement, Kaizen Methodology, Quality Control, Brainstorming, Benchmarking, Process Improvement, Run Chart, Continuous Improvement Process, Pareto Chart, Root Cause Analysis
Mixed · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Decision Making, Creative Thinking, Problem Solving, Creative Problem-Solving, Strategic Decision-Making, Brainstorming, Complex Problem Solving, Critical Thinking and Problem Solving, Resourcefulness, Creativity, Curiosity, Strategic Thinking, Root Cause Analysis, Ethical Standards And Conduct, Risk Analysis, Innovation, Analytical Skills, Business Ethics, Analysis, Data Collection
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Process Analysis, Kaizen Methodology, Process Improvement, Solution Delivery, Business Process Improvement, Quality Improvement, Continuous Improvement Process, Team Management, Lean Methodologies, Root Cause Analysis, Cross-Functional Collaboration, Goal Setting
Intermediate · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Web Applications, Information Technology, Customer Service, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Lean Six Sigma, Process Mapping, Root Cause Analysis, Process Improvement, Strategic Leadership, Business Leadership, Organizational Change, Change Management, Descriptive Statistics, Continuous Improvement Process, Performance Measurement, Strategic Prioritization, Business Priorities, Statistical Analysis, Process Design, Data Analysis
Mixed · Course · 1 - 3 Months

Skills you'll gain: Lean Six Sigma, Lean Methodologies, Six Sigma Methodology, Quality Improvement, Process Improvement, Process Analysis, Operational Efficiency, Continuous Improvement Process, Root Cause Analysis, Waste Minimization, Pareto Chart, Standard Operating Procedure
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Lean Six Sigma, Organizational Change, Lean Methodologies, Six Sigma Methodology, Organizational Leadership, Project Scoping, Root Cause Analysis, Statistical Analysis, Statistical Methods, Process Improvement, Process Analysis, Quality Improvement, Continuous Quality Improvement (CQI), Process Capability, Statistical Hypothesis Testing, Data Analysis, Kanban Principles, Waste Minimization
Mixed · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Decision Making, Public Speaking, Problem Solving, Positivity, Presentations, Storytelling, Optimism, Communication, Strategic Decision-Making, Verbal Communication Skills, Complex Problem Solving, Critical Thinking and Problem Solving, Communication Strategies, Creative Problem-Solving, Empowerment, Brainstorming, Growth Mindedness, Root Cause Analysis, Ethical Standards And Conduct, Independent Thinking
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Management, Process Improvement, Data-Driven Decision-Making, Continuous Improvement Process, Team Oriented, Statistical Process Controls, Analytics, Pareto Chart, Statistical Analysis, Root Cause Analysis
Mixed · Course · 1 - 4 Weeks