Service Improvement

Service Improvement is a strategic process that aims to continuously enhance the quality, efficiency, and effectiveness of a service or a process. Coursera's Service Improvement catalogue teaches you the fundamental principles, methods, and techniques used in service improvement practices. You'll learn about key concepts such as process mapping, performance measurement, the use of quality improvement tools, and the implementation of improvement strategies. Whether you're a manager, an operations professional, or someone looking to increase the effectiveness of a service, you'll gain valuable insights to help you drive continuous improvement in your organization.
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Results for "service improvement"

  • Status: Preview

    UBITS

    Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication

    4.6
    Rating, 4.6 out of 5 stars
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview

    University of Michigan

    Skills you'll gain: Prompt Engineering, Responsible AI, Generative AI, Data Ethics, Workflow Management, Service Improvement, Resource Utilization, Business Workflow Analysis, Business Process Automation, Self Service Technologies, Artificial Intelligence, Content Creation

    4.5
    Rating, 4.5 out of 5 stars
    10 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview

    UBITS

    Skills you'll gain: Workflow Management, Service Improvement, Kanban Principles, Business Process, Customer Analysis, Process Analysis, Capacity Management, Process Improvement, Operational Excellence, Team Performance Management, Lean Methodologies, Continuous Improvement Process, Systems Thinking

    Intermediate · Course · 1 - 4 Weeks

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