Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
6credentials
46courses

Filter by

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Learn a new tool or skill in an interactive, hands-on environment.
Get in-depth knowledge of a subject by completing a series of courses and projects.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Results for "service management"

  • Status: Free Trial

    Cisco Learning and Certifications

    Skills you'll gain: File Systems, Endpoint Security, Linux, Operating System Administration, Microsoft Windows, Windows PowerShell, Linux Administration, Windows Servers, Operating Systems, Linux Commands, Network Administration, Active Directory, System Monitoring, System Configuration, Network Security, Security Controls, Command-Line Interface, Malware Protection, Service Management

  • Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

  • Status: New
    Status: Preview

    Skills you'll gain: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

  • Status: Free Trial

    Skills you'll gain: Google Workspace, Gmail, Google Gemini, Email Automation, Service Management, Scripting, Automation, Document Management, Collaborative Software, Configuration Management, Data Sharing

  • Status: Preview

    Skills you'll gain: Sanitation, Water Resource Management, Environment and Resource Management, Climate Change Adaptation, Sustainable Development, Policy Development, Cultural Responsiveness, Community Development, Governance, Service Management, Solution Design, Innovation, Case Studies

  • Status: Preview

    Skills you'll gain: Application Deployment, Cloud Platforms, CI/CD, Cloud Computing, Cloud Infrastructure, Cloud Services, Platform As A Service (PaaS), Service Management, Cloud Security, Containerization, Application Development, System Monitoring, Command-Line Interface

  • Skills you'll gain: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Bash (Scripting Language), Software Installation, Systems Administration, File Management, Service Management, Authorization (Computing), Shell Script, Operating Systems, Servers, Data Storage, System Monitoring, System Configuration

  • Skills you'll gain: Linux Administration, Package and Software Management, Linux, User Accounts, Operating System Administration, System Monitoring, Linux Commands, User Provisioning, Amazon Web Services, Unix Commands, Network Troubleshooting, File Management, Command-Line Interface, File Systems, Amazon Elastic Compute Cloud, Systems Administration, General Networking, Service Management

  • Status: Free Trial

    Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer experience strategy (CX), Healthcare Industry Knowledge, Product Marketing, Service Management, Innovation, Customer experience improvement, Revenue Management, Business Marketing, Marketing, Health Care

  • Status: New
    Status: Free Trial

    Skills you'll gain: Disaster Recovery, Business Continuity Planning, Database Management, Database Administration, Problem Management, Relational Databases, Incident Management, Service Management, Information Systems, Software Development Methodologies, IT Management, Asset Management, Project Design, Object Oriented Design, Agile Methodology

  • Status: Free Trial

    Skills you'll gain: Kubernetes, Hybrid Cloud Computing, Multi-Cloud, Istio, Cloud Infrastructure, Google Cloud Platform, Cloud Computing Architecture, Configuration Management, Microservices, YAML, Git (Version Control System), Service Management

  • Status: Free Trial

    Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

Most popular

Trending now

New releases

What brings you to Coursera today?

Leading partners

  • Google Cloud
  • Packt
  • EDUCBA
  • Pearson
  • Fundação Instituto de Administração
  • Starweaver
  • Microsoft
  • Vanderbilt University