• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
Log In
Join for Free
Coursera
  • Browse
  • Service Management
Skip to search results

Filter by

Subject
Required
 *

Language
Required
 *

The language used throughout the course, in both instruction and assessments.

Learning Product
Required
 *

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Learn a new tool or skill in an interactive, hands-on environment.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.
Earn career credentials while taking courses that count towards your Master’s degree.
Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
Complete graduate-level learning without committing to a full degree program.
Earn a university-issued career credential in a flexible, interactive format.
Graduate level learning within reach.

Level
Required
 *

Duration
Required
 *

Skills
Required
 *

Subtitles
Required
 *

Educator
Required
 *

Results for "service management"

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Windows Server Management and Security

    Skills you'll gain: Windows Servers, Authorization (Computing), Microsoft Windows, Authentications, Operating System Administration, User Accounts, Group Policy, Microsoft Servers, Security Controls, Enterprise Security, Active Directory, Identity and Access Management, Servers, Computer Security, System Configuration, Encryption

    4.7
    Rating, 4.7 out of 5 stars
    ·
    667 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Configuration Management and the Cloud

    Skills you'll gain: Infrastructure as Code (IaC), Cloud Management, Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Cloud Computing, Cloud Infrastructure, Virtual Machines, Software As A Service, Change Control, Terraform, System Monitoring, Incident Management, Configuration Management, Release Management, Cloud Storage, Disaster Recovery, Automation, Scalability, Service Level

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.6K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Starweaver

    Strategic Leadership in Hospitality

    Skills you'll gain: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

    4.4
    Rating, 4.4 out of 5 stars
    ·
    103 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera Instructor Network

    Introduction to Workflow Management

    Skills you'll gain: Workflow Management, Business Workflow Analysis, Process Mapping, Process Analysis, Process Design, Business Process Management, Process Improvement, Operational Efficiency, Continuous Improvement Process, Team Management, Team Leadership, Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidad Austral

    Diseño de Experiencia en Servicios

    Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

    4.8
    Rating, 4.8 out of 5 stars
    ·
    738 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    West Virginia University

    Sales Force Management

    Skills you'll gain: Recruitment, Sales Training, Sales Management, Talent Recruitment, Sales, Employee Training, Performance Appraisal, Team Motivation, Interviewing Skills, Job Analysis, Performance Measurement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    111 reviews

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Hands-on with SCCM

    Skills you'll gain: Application Deployment, Windows PowerShell, Operating System Administration, Patch Management, System Monitoring, Active Directory, Software Installation, System Configuration, Microsoft Intune (Mobile Device Management Software), Microsoft Servers, Configuration Management, Microsoft Windows, Operating Systems, System Support, Package and Software Management, SQL Server Reporting Services, Network Troubleshooting, Hyper-V, Enterprise Architecture, IT Infrastructure

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Managing Employee Performance

    Skills you'll gain: Performance Management, Performance Appraisal, Performance Review, Employee Performance Management, Constructive Feedback, People Management, Staff Management, Employee Engagement, Goal Setting, Culture

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.7K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Duke University

    ​​Church Administration: Human Resources

    Skills you'll gain: Compensation Analysis, Meeting Facilitation, Performance Review, Staff Management, Safety Training, Strategic Leadership, Prioritization, Human Resources, Diversity and Inclusion, Performance Management, Human Resources Management and Planning, Recruitment, Time Management, Organizational Strategy, Human Resource Management, Organizational Skills, Stakeholder Management, Strategic Planning, Business Metrics, Leadership

    4.9
    Rating, 4.9 out of 5 stars
    ·
    39 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of London

    Operations Systems Excellence

    Skills you'll gain: Operations Management, Process Design, Operational Excellence, Business Operations, Operational Efficiency, Process Mapping, Operational Analysis, Organizational Strategy, Process Analysis, Business Strategy, Customer Service, Market Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    75 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Effective Service Innovation by Design in Hotel Management

    Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration

    4.5
    Rating, 4.5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    A

    Alfaisal University | KLD

    نماذج إدارة العمليات | Operations Management Models

    Skills you'll gain: Six Sigma Methodology, Production Schedule, Quality Management, Operations Management, Production Management, Operational Efficiency, Process Improvement, Quality Control, Decision Making

    4.8
    Rating, 4.8 out of 5 stars
    ·
    35 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to service management

itsm foundations: optimizing it service management
itil v4 introduction to service management concept
engaging in service innovation and management
introduction to service innovation and management
network configuration, network services, & system management
itil v4 details of four dimensions of service management
effective service innovation by design in hotel management
google workspace: device management, monitoring and auditing
1…456…834

In summary, here are 10 of our most popular service management courses

  • Windows Server Management and Security: University of Colorado System
  • Configuration Management and the Cloud: Google
  • Strategic Leadership in Hospitality: Starweaver
  • Introduction to Workflow Management: Coursera Instructor Network
  • Diseño de Experiencia en Servicios: Universidad Austral
  • Sales Force Management: West Virginia University
  • Hands-on with SCCM: Packt
  • Managing Employee Performance: University of Minnesota
  • ​​Church Administration: Human Resources: Duke University
  • Operations Systems Excellence: University of London

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Manage Cookie Preferences
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2025 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok