Personalized Service

Personalized Service is a customer-centric approach that tailors products, services, and experiences to each individual's unique needs and preferences. Coursera's Personalized Service catalogue equips you with the knowledge and skills to create bespoke experiences that delight customers and foster brand loyalty. You'll learn all about customer segmentation, personalized marketing tactics, customer relationship management (CRM), and how to use data analytics for insightful personalization. Additionally, you'll understand various strategies for providing personalized customer service in different industries and platforms, developing a keen sense of empathy, communication and problem-solving skills that are vital in crafting memorable customer experiences.
14credentials
46courses

Filter by

Skip to search results

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Get in-depth knowledge of a subject by completing a series of courses and projects.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Results for "personalized service"

  • Coursera Project Network

    Skills you'll gain: Brainstorming, Process Flow Diagrams, Ideation, User Accounts, Personalized Service, Data Import/Export, Data Visualization, Productivity Software, Account Management, Collaborative Software, Data Analysis

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview

    Fundação Lemann

    Skills you'll gain: Education Software and Technology, Learning Management Systems, Blended Learning, Pedagogy, Teaching, Differentiated Instruction, Student Engagement, Data Analysis, Instructional Strategies, Adaptive Equipment, Quick Learning, Content Performance Analysis, Learning Strategies, Performance Analysis, Analysis, Performance Reporting, Personalized Service, User Accounts

    4.8
    Rating, 4.8 out of 5 stars
    96 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free

    Coursera Project Network

    Skills you'll gain: Make.com, JSON, Outbound Calls, Application Programming Interface (API), Phone Sales, Booking (Sales), Setting Appointments, Sales Development, Sales Pipelines, No-Code Development, Technical Sales, Automation, AI Personalization, Scheduling, Personalized Service

    Intermediate · Guided Project · Less Than 2 Hours

  • Coursera Project Network

    Skills you'll gain: Facebook, Customer experience improvement, Customer Engagement, Personalized Service, Social Media Management, Social Media Campaigns, Social Media Marketing, Customer Relationship Building, Event Marketing, Customer Inquiries, Marketing, Communication Strategies, Business Strategy

    4.8
    Rating, 4.8 out of 5 stars
    12 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial

    University of Colorado System

    Skills you'll gain: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Applied Machine Learning, Advanced Analytics, Supervised Learning, Dimensionality Reduction, Predictive Modeling, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Customer experience improvement, Personalized Service, Machine Learning, Regression Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: New

    Coursera Instructor Network

    Skills you'll gain: Inside Sales, Generative AI Agents, AI Personalization, Email Automation, Sales Development, Sales Process, Sales Enablement, Sales Strategy, Prompt Engineering, ChatGPT, Anthropic Claude, Driving engagement, HubSpot CRM, Personalized Service, Customer Relationship Management (CRM) Software, Data-Driven Decision-Making, Automation, Analytics

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    Johns Hopkins University

    Skills you'll gain: Precision Medicine, Clinical Trials, Data Analysis, Data-Driven Decision-Making, Analytics, Data Science, Strategic Decision-Making, Root Cause Analysis, Random Forest Algorithm, Treatment Planning, Personalized Service, A/B Testing, Machine Learning, Online Advertising

    Intermediate · Course · 1 - 3 Months