The language used throughout the course, in both instruction and assessments.

Coursera Instructor Network
Skills you'll gain: Internal Communications, Stakeholder Engagement, Communication Strategies, Stakeholder Communications, Corporate Communications, Communication, Verbal Communication Skills, Drive Engagement, Strategic Communication, Business Communication, Target Audience, Active Listening, Employee Engagement, Business Writing, Leadership
Beginner · Course · 1 - 4 Weeks

The Hong Kong University of Science and Technology
Skills you'll gain: Sales Presentation, Interviewing Skills, Oral Expression, English Language, Business Communication, Presentations, Business Correspondence, Verbal Communication Skills, Business Writing, Grammar, Persuasive Communication, Public Speaking, Target Audience, Vocabulary, Professionalism, Communication Strategies
Mixed · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Verbal Communication Skills, Team Building, Assertiveness, Business Communication, Communication, Conflict Management, Non-Verbal Communication, Interpersonal Communications, Professionalism, Collaboration, Intercultural Competence, Cultural Responsiveness, Virtual Teams
Mixed · Course · 1 - 4 Weeks
Arizona State University
Skills you'll gain: Business Ethics, Sales Presentations, Meeting Facilitation, Graphic Design, English Language, Brainstorming, Negotiation, Purchasing, Verbal Communication Skills, Business Writing, Presentations, Product Planning, Telephone Skills, Business Communication, Advertising, Business Correspondence, Business Planning, Financial Analysis, Communication, Marketing
Intermediate · Specialization · 3 - 6 Months

Rice University
Skills you'll gain: Presentations, Technical Communication, Verbal Communication Skills, Public Speaking, Scientific Visualization, Persuasive Communication, Communication Strategies, Communication, Non-Verbal Communication, Graphic and Visual Design, Stress Management
Mixed · Course · 1 - 3 Months

Skills you'll gain: Storytelling, Presentations, Microsoft PowerPoint, Business Communication, Public Speaking, Verbal Communication Skills, Sales Presentations, Persuasive Communication, Drive Engagement, Target Audience
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Meeting Facilitation, Business Writing, Active Listening, Business Correspondence, Employee Coaching, Business Communication, Concision, Report Writing, Constructive Feedback, Telephone Skills, Leadership, Leadership and Management, Recruitment, Verbal Communication Skills, English Language, Team Building, Communication, Communication Strategies, Grammar, Vocabulary
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Interviewing Skills, Negotiation, Telephone Skills, Presentations, Marketing Planning, Oral Expression, Concision, Public Speaking, Professional Development, Applicant Tracking Systems, English Language, Verbal Communication Skills, Persuasive Communication, Strategic Marketing, Business Writing, Cultural Responsiveness, Recruitment, Adaptability, Communication, Writing
Intermediate · Specialization · 3 - 6 Months

University of Pennsylvania
Skills you'll gain: English Language, Vocabulary, Writing, Business Writing, Interviewing Skills, Verbal Communication Skills, Social Skills, Professional Networking, Business Communication, Communication
Mixed · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Discussion Facilitation, Verbal Communication Skills, Public Speaking, Communication, Social Skills, Interpersonal Communications, Active Listening, Collaboration, Organizational Skills, Time Management
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Public Speaking, Verbal Communication Skills, Communication, Communication Strategies, Composure, Stress Management, Organizational Skills
Beginner · Course · 1 - 3 Months

Alfaisal University | KLD
Skills you'll gain: Presentations, Persuasive Communication, Public Speaking, Communication, Verbal Communication Skills, Non-Verbal Communication, Target Audience
Beginner · Course · 1 - 4 Weeks
Gain the knowledge and skills you need to advance.

This role has a £26,184 median salary ¹.

A Customer Service Representative handles inquiries, resolves issues, and ensures satisfaction through effective communication and product knowledge.
This role has a £26,184 median salary ¹.
Offered by


This role has a £31,730 median salary ¹.

A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.
This role has a £31,730 median salary ¹.
Offered by

Georgia Institute of Technology
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University of Colorado Boulder
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University of Washington
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University of Washington
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Georgia Institute of Technology
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University of Pennsylvania
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University of Colorado Boulder
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LearnKartS
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LearnKartS
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Packt
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University of Huddersfield
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