Order Management Systems
Order Management Systems (OMS) are key tools utilized in e-commerce and retail to track sales, orders, inventory, and fulfillment. Coursera's OMS catalogue teaches you about these critical platforms, their role in e-commerce, and how they integrate with other systems. You'll learn about the lifecycle of an order, from receipt through fulfillment, and how to manage and optimize these processes. Further, you'll understand how OMS can improve customer service, streamline operations, and increase sales by effectively managing inventory. You'll also study key OMS components such as warehousing, shipping, and returns management. Harness these skills to excel in roles such as Operations Manager, E-commerce Specialist, or Supply Chain Analyst.
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Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media