Customer Support

Customer Support is a crucial aspect of every business, focused on assisting customers before, during, and after the purchase of products or services. Coursera's Customer Support catalogue equips you with the skills to address customer needs effectively and efficiently. You'll learn to communicate professionally, resolve conflicts, manage customer expectations, and implement support strategies. Additionally, you'll grasp the nuances of providing online customer service, using CRM software, and retaining loyal customers. By the end of your learning journey, you will be capable of offering top-notch customer support that enhances customer satisfaction and fosters long term business-client relationships.
5credentials
28courses

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Results for "customer support"

  • Status: New
    Status: Preview

    Skills you'll gain: Email Marketing, Lead Generation, Email Automation, Customer Relationship Management (CRM) Software, Performance Metric, Sales Pipelines, Digital Marketing, Copywriting, Customer Support, Customer Engagement, Data Pipelines, Compliance Management, Revenue Cycle Management, Generative AI, Design and Product, Product Design, Law, Regulation, and Compliance, Artificial Intelligence, Design Elements And Principles, Statistics

  • Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

  • Status: Free

    Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing

  • Status: New
    Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, Responsible AI, Automation, Workflow Management, AI Product Strategy, Report Writing, Digital Transformation, Marketing Materials, Team Management, AI Personalization, Generative AI Agents, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support

  • Status: Free Trial

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication

  • Skills you'll gain: Collaborative Software, Identity and Access Management, Looker (Software), User Accounts, Data Management, Data Security, Auditing, Authorization (Computing), Customer Support, Data Sharing, Scheduling, Report Writing, Administration

  • Status: Free Trial

    University of Virginia Darden School Foundation

    Skills you'll gain: ChatGPT, AI Personalization, Customer Communications Management, Persona Development, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

  • Skills you'll gain: Looker (Software), Collaborative Software, Team Oriented, Database Administration, Identity and Access Management, Google Cloud Platform, Client Support, Data Access, Dashboard, Management Reporting, Customer Support, Administration, Data Visualization, Business Reporting, Scheduling, Auditing

  • Status: Free Trial

    Skills you'll gain: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Order Management, Product Knowledge, B2B Sales, Customer Support, Sales, Management Reporting

  • Status: Free Trial

    Skills you'll gain: Cloud Management, Site Reliability Engineering, Cloud Infrastructure, Google Cloud Platform, Public Cloud, Cloud Computing, DevOps, Budget Management, Scalability, Cost Management, Operational Excellence, Operational Efficiency, Corporate Sustainability, Sustainable Business, Customer Support, Disaster Recovery

  • Status: New
    Status: Preview

    Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security

  • Status: Preview

    Skills you'll gain: Business Planning, Customer Support, Business Strategy, E-Commerce, Business Modeling, Digital Marketing, Online Advertising, Entrepreneurship, Marketing Strategies, Competitive Analysis, Social Media Strategy, Customer Engagement, Operations Management, Market Research