Customer Support

Customer Support is a crucial aspect of every business, focused on assisting customers before, during, and after the purchase of products or services. Coursera's Customer Support catalogue equips you with the skills to address customer needs effectively and efficiently. You'll learn to communicate professionally, resolve conflicts, manage customer expectations, and implement support strategies. Additionally, you'll grasp the nuances of providing online customer service, using CRM software, and retaining loyal customers. By the end of your learning journey, you will be capable of offering top-notch customer support that enhances customer satisfaction and fosters long term business-client relationships.
5credentials
28courses

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Results for "customer support"

  • Google Cloud

    Skills you'll gain: Looker (Software), Team Management, Interactive Data Visualization, Data Presentation, Data Management, User Accounts, Data Security, Scheduling, Data Sharing, Customer Support, Auditing

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Looker (Software), Collaborative Software, Data Management, Identity and Access Management, Data Sharing, Management Reporting, Google Cloud Platform, Administration, Data Storytelling, Scheduling, Customer Support, Email Automation, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Generative AI, Responsible AI, Return On Investment, Data Ethics, Artificial Intelligence, Business Solutions, Business Process Automation, Operational Efficiency, Innovation, Business Strategies, Content Creation, Product Design, Customer Support

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Cloud Management, Google Cloud Platform, Cloud Computing, Cost Management, Cloud Infrastructure, DevOps, Scalability, Operational Efficiency, Resource Allocation, Operational Excellence, Site Reliability Engineering, Identity and Access Management, Corporate Sustainability, Disaster Recovery, Customer Support

    4.5
    Rating, 4.5 out of 5 stars
    6 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: ChatGPT, Data Analysis, OpenAI, Data-Driven Decision-Making, Generative AI, Content Creation, Prompt Engineering, Content Strategy, Artificial Intelligence, Business Intelligence, Customer Support, Customer experience improvement, Operational Efficiency, Customer Service, Automation

    4.6
    Rating, 4.6 out of 5 stars
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Looker (Software), Collaborative Software, Enterprise Application Management, Data Management, Identity and Access Management, Google Cloud Platform, Scheduling, Customer Support, Administration, Management Reporting, Data Storytelling, Data Sharing, Data Access, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Cloud Management, Cloud Solutions, Google Cloud Platform, Cloud Computing, DevOps, Operational Excellence, Cloud Infrastructure, Cost Management, Site Reliability Engineering, Operational Efficiency, Scalability, Corporate Sustainability, System Monitoring, Customer Support

    4.8
    Rating, 4.8 out of 5 stars
    782 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Salesforce

    Skills you'll gain: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Management Reporting, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Customer Relationship Building

    Beginner · Course · 1 - 4 Weeks

  • Coursera Project Network

    Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing

    4.6
    Rating, 4.6 out of 5 stars
    41 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication

    4.8
    Rating, 4.8 out of 5 stars
    48 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: ChatGPT, Market Research, Financial Forecasting, Business Process Automation, Strategic Thinking, Market Analysis, Business Transformation, Generative AI, Strategic Decision-Making, Supply Chain Management, Digital Transformation, Innovation, Prompt Engineering, Forecasting, Customer Support, Artificial Intelligence

    4.2
    Rating, 4.2 out of 5 stars
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Amazon Web Services

    Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    25 reviews

    Beginner · Course · 1 - 4 Weeks