Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

  • Status: Free Trial

    Skills you'll gain: Cloud Infrastructure, Prompt Engineering, Google Cloud Platform, Identity and Access Management, Service Level, Load Balancing, Google App Engine, Service Level Agreement, Infrastructure As A Service (IaaS), Application Deployment, Generative AI, Kubernetes, Cloud Services, Cloud Computing, Cloud Storage, CI/CD, Virtual Machines, Microservices, Terraform, Cloud Solutions

  • Status: Free Trial

    Skills you'll gain: Microservices, Application Deployment, API Design, Restful API, Service Level, Kubernetes, Cloud Computing Architecture, Google Cloud Platform, Service Level Agreement, CI/CD, Cloud Storage, Network Architecture, Cloud Security, DevOps, System Design and Implementation, Key Performance Indicators (KPIs), Scalability, System Monitoring

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Software As A Service, Customer Retention, Business Modeling, Customer experience strategy (CX), Customer Relationship Management, Business Transformation, Business Strategies, Technology Strategies, Revenue Management, Service Level Agreement, Cloud Services, Consumer Behaviour

  • Status: Free Trial

    Skills you'll gain: Kubernetes, Application Deployment, Google Cloud Platform, Microservices, Network Architecture, CI/CD, Service Level Agreement, Cloud Computing Architecture, Cloud Security, Restful API, API Design, DevOps, Cloud Storage, Key Performance Indicators (KPIs), System Monitoring, Scalability

  • Status: Free Trial

    Skills you'll gain: Service Level, Google App Engine, Cloud Infrastructure, Service Level Agreement, Application Deployment, CI/CD, Microservices, Cloud Computing Architecture, Google Cloud Platform, Kubernetes, API Design, DevOps, Infrastructure Architecture, Cloud Storage, Hybrid Cloud Computing, Restful API, Cloud Security, Cloud Computing, Data Storage Technologies, Network Architecture

  • Skills you'll gain: Application Deployment, Microservices, Cloud Computing Architecture, Kubernetes, Cloud Engineering, CI/CD, Cloud Security, Network Architecture, Google Cloud Platform, Site Reliability Engineering, Service Level Agreement, Restful API, DevOps, Cloud Storage, API Design, Performance Measurement, System Design and Implementation, Load Balancing, Containerization, System Monitoring

  • Status: Free Trial

    Skills you'll gain: Cloud Infrastructure, Application Deployment, API Design, Cloud Computing Architecture, Microservices, Kubernetes, Google Cloud Platform, Restful API, Cloud Computing, CI/CD, Service Level Agreement, Cloud Storage, Network Architecture, DevOps, Cloud Security, Application Design, Load Balancing, System Design and Implementation, Key Performance Indicators (KPIs), Scalability

  • Status: Free Trial

    Skills you'll gain: Lead Generation, HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Sales Process, Customer Relationship Management (CRM) Software, Dashboard, Project Implementation, Campaign Management, Service Level Agreement, Management Reporting, Prioritization, Business Metrics, Email Marketing, Performance Metric

  • Status: Free Trial

    Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Services, Cloud Computing, Service Level Agreement, Cloud Computing Architecture, Cloud Platforms, Virtualization, Application Deployment, User Provisioning

  • Status: Free Trial

    Skills you'll gain: Sales Enablement, Persona Development, Technical Sales, Sales Training, Sales Strategy, Lead Generation, Target Audience, Sales, Sales Process, Customer Success Management, Marketing Materials, Content Strategy, Business Writing, Communication Strategies, Meeting Facilitation, Service Level Agreement

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