De-escalation Techniques

De-escalation Techniques are strategies that are used to reduce the intensity of conflict, aggression, or potentially violent situations. Coursera's De-escalation Techniques catalogue teaches you how to effectively calm down high-stress situations, fostering safer environments in various settings like healthcare, education, customer service, and law enforcement. You'll learn the psychology of aggressive behavior, the principles and steps of de-escalation, non-verbal communication cues, active listening skills, and empathetic responses. Furthermore, you'll gain knowledge on how to maintain personal safety while managing crises, applying these techniques to real-world scenarios to enhance conflict resolution, team dynamics, and overall communication skills.