Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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Results for "service management"

  • Status: Free Trial

    EDUCBA

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

    4.9
    Rating, 4.9 out of 5 stars
    72 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    Illinois Tech

    Skills you'll gain: Linux, Linux Administration, Operating System Administration, Linux Commands, User Accounts, Command-Line Interface, Systems Administration, Operating Systems, User Provisioning, Service Management, System Configuration, System Monitoring, Graphical Tools, File Management

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
    62 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Microsoft

    Skills you'll gain: Cloud Development, Microsoft Azure, Cloud Applications, Cloud Hosting, Virtual Machines, Virtualization and Virtual Machines, Infrastructure As A Service (IaaS), Virtualization, Linux Servers, Application Deployment, Linux Administration, Linux, Web Applications, Service Management, Node.JS, Javascript, MongoDB

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Workflow Management, Google Workspace, Gmail, Google Gemini, Google Docs, Google Sheets, Productivity Software, Service Management, Scripting, Administration, Collaborative Software, Configuration Management, Application Development

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview

    Northeastern University

    Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment

    Beginner · Course · 1 - 4 Weeks

  • Packt

    Skills you'll gain: Windows PowerShell, Scripting, Operating System Administration, Automation, Windows Servers, Data Validation, Server Administration, Administration, Software Installation, Data Import/Export, Service Management, Cloud Computing, Remote Access Systems, Extensible Markup Language (XML), Debugging

    2.7
    Rating, 2.7 out of 5 stars
    7 reviews

    Beginner · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Kubernetes, Docker (Software), Microservices, Containerization, Application Deployment, Google Cloud Platform, Cloud Management, Service Management

    4.3
    Rating, 4.3 out of 5 stars
    9 reviews

    Beginner · Project · Less Than 2 Hours

  • Google Cloud

    Skills you'll gain: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Collaborative Software, Document Management, Automation, System Configuration, Configuration Management, Data Sharing

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Vanderbilt University

    Skills you'll gain: Android Development, Android Studio, Software Testing, Mobile Development, Java, Unit Testing, Application Development, Integration Testing, Software Design, User Interface (UI), Service Management

    4.4
    Rating, 4.4 out of 5 stars
    67 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Packt

    Skills you'll gain: Docker (Software), Web Applications, Containerization, Development Environment, Devops Tools, CI/CD, YAML, Service Management, Network Planning And Design, Data Storage, Data Management, Command-Line Interface, Scalability

    Intermediate · Course · 1 - 3 Months