Inside Sales

Inside Sales is a sales strategy where selling occurs remotely or virtually, without direct customer contact. Coursera's Inside Sales catalogue teaches you about the key aspects of this strategy, which is increasingly becoming the norm in a digitally-connected world. You'll learn about techniques for effective communication, rapport-building, lead generation, pipeline management, and closing deals over virtual platforms. You'll also gain insights into customer relationship management (CRM) systems, sales analytics, and negotiation techniques. This knowledge will equip you to thrive in roles such as sales representative, account manager, or business development executive, among others.