Problem Management

Problem Management is a systematic process in the IT Service Management (ITSM) framework, focused on identifying and resolving the root cause of incidents to prevent them from recurring. Coursera's Problem Management catalogue equips you with the necessary skills to understand, implement, and excel in this vital ITSM process. You'll learn to accurately diagnose and resolve underlying issues, manage problems effectively to enhance service quality, and use analytical tools to prevent future incidents. This skill will be immensely beneficial if you are a service manager, IT professional, or anyone interested in improving IT service quality and efficiency.
6credentials
30courses

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Results for "problem management"

  • Coursera Project Network

    Skills you'll gain: Brainstorming, Root Cause Analysis, Collaborative Software, Business Analysis, Problem Management, Process Analysis, Design Thinking, Business Process Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Kubernetes, Application Deployment, API Gateway, Containerization, Network Troubleshooting, CI/CD, Data Storage, Cloud-Native Computing, Network Administration, Infrastructure Security, Role-Based Access Control (RBAC), YAML, Technical Support and Services, Linux Administration, General Networking, Problem Management, Network Architecture, Network Security, Event Monitoring, Network Monitoring

  • Status: New
    Status: Free Trial

    Skills you'll gain: Mobile Security, Operating System Administration, Microsoft Windows, Malware Protection, Information Technology Operations, Disaster Recovery, Mac OS, Document Management, Command-Line Interface, Incident Response, Network Security, Linux, Information Systems Security, Security Controls, Information Technology, Cybersecurity, Windows PowerShell, Problem Management, Operating Systems, Internet Of Things

  • Status: Free Trial

    Skills you'll gain: Audit Planning, Service Level Agreement, Data Governance, Systems Development Life Cycle, Data Loss Prevention, Security Testing, Network Security, Software Development Life Cycle, IT Management, Systems Development, Incident Management, Problem Management, Database Management Systems, Control Objectives for Information and Related Technology (COBIT), Cryptography, Cloud Management, Software Development Methodologies, Auditing, Risk Management Framework, Internal Controls

  • Status: Free Trial

    Skills you'll gain: Incident Management, Incident Response, Security Management, Computer Security Incident Management, Continuous Monitoring, Infrastructure Security, Cybersecurity, Cyber Security Policies, Telecommuting, Threat Modeling, Cyber Security Strategy, Security Controls, Security Strategy, Problem Management, Security Awareness, Employee Engagement

  • Status: Free Trial

    Skills you'll gain: Computational Thinking, Data Collection, Simulations, Data Analysis, Microsoft Visual Studio, C (Programming Language), Analysis, Automation, Program Development, Data Structures, Programming Principles, Algorithms, Computer Programming, Theoretical Computer Science, Data Storage, Data Store, Descriptive Statistics, Problem Management, Data Visualization Software, File Management

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  • Status: Preview

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

  • Status: Free Trial

    Skills you'll gain: Stakeholder Management, Business Analysis, Project Management, Stakeholder Analysis, Analysis, Requirements Elicitation, Risk Management, Microsoft Power Platform, Business Process Improvement, Problem Management

  • Status: Free Trial

    Skills you'll gain: Computer Science, Debugging, Development Environment, Computer Systems, Web Applications, Arithmetic, Computer Literacy, Javascript, Network Security, Computer Networking, Program Development, Computer Graphics, Web Design and Development, Cybersecurity, Computer Programming, Problem Management, Computational Thinking, General Mathematics, Systems Of Measurement, Problem Solving

  • Status: Free Trial

    Tecnológico de Monterrey

    Skills you'll gain: Lean Six Sigma, Lean Manufacturing, Statistical Process Controls, Quality Improvement, Quality Control, Continuous Improvement Process, Predictive Modeling, Production Process, Process Improvement, Kanban Principles, Problem Management, Regression Analysis, Root Cause Analysis, Statistical Modeling

  • Status: New
    Status: Free Trial

    Skills you'll gain: Electrical Safety, Desktop Support, System Support, Technical Documentation, Problem Management, Debugging, Safety and Security, Technical Support, Hardware Troubleshooting

  • Status: Free Trial

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

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