Product Support

Product Support is a vital aspect of customer service, providing assistance and solutions to customers who have queries or issues with a product. Coursera's product support catalogue teaches you key techniques in delivering high-quality customer support, troubleshooting product issues, and handling customer feedback and complaints. You'll learn about different support channels, from email and phone to live chat and social media, as well as develop your soft skills such as active listening, empathy, and problem-solving. Furthermore, you'll gain knowledge on creating product documentation and guides, and using customer relationship management (CRM) tools, all essential in providing outstanding product support and improving customer satisfaction.
2credentials
13courses

Filter by

Skip to search results

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Get in-depth knowledge of a subject by completing a series of courses and projects.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Results for "product support"

  • Status: Free Trial

    IBM

    Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning

    4.7
    Rating, 4.7 out of 5 stars
    9.9K reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial

    Arm

    Skills you'll gain: Embedded Software, Performance Tuning, System Programming, Software Development Tools, Embedded Systems, Microarchitecture, Software Development, Development Environment, Hardware Architecture, Debugging, Application Security, Secure Coding, Computer Architecture, C (Programming Language), System Configuration, Application Development, C++ (Programming Language), System Requirements, Product Support

    4.6
    Rating, 4.6 out of 5 stars
    197 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial

    Dell

    Skills you'll gain: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Open Mindset, Interpersonal Communications, Teamwork, Relationship Building, Problem Solving, Communication

    4.6
    Rating, 4.6 out of 5 stars
    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Arm

    Skills you'll gain: Microarchitecture, Computer Architecture, Embedded Software, Embedded Systems, Hardware Architecture, System Requirements, Product Support, Software Development

    4.6
    Rating, 4.6 out of 5 stars
    137 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview

    Coursera Instructor Network

    Skills you'll gain: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation

    3.9
    Rating, 3.9 out of 5 stars
    11 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free

    Coursera Project Network

    Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing

    4.5
    Rating, 4.5 out of 5 stars
    6 reviews

    Intermediate · Guided Project · Less Than 2 Hours

What brings you to Coursera today?

  • Status: Free Trial

    SkillUp

    Skills you'll gain: Flutter (Software), Mobile Development, React Native, Apple iOS, iOS Development, Android Development, UI Components, Application Deployment, Databases, User Interface (UI) Design, Product Support, Google Analytics, Marketing Strategies

    4.9
    Rating, 4.9 out of 5 stars
    11 reviews

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Technical Support, Service Level, Identity and Access Management, Cloud Services, Technical Communication, Personally Identifiable Information, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview

    Google Cloud

    Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    SkillUp

    Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing

    4.9
    Rating, 4.9 out of 5 stars
    43 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

    Beginner · Course · 1 - 4 Weeks

Most popular

Trending now

What brings you to Coursera today?

Leading partners

  • Google Cloud
  • SkillUp
  • Arm
  • Dell
  • IBM
  • LearnKartS