Service Level

Service Level is a measure of the performance of a system, centered around its availability and responsiveness. Coursera's service level catalogue teaches you the core principles of maintaining and improving the quality and efficiency of services, in line with customer expectations and business objectives. You'll learn about key components like Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service level management, and service level reporting. Additionally, the curriculum teaches how to monitor, measure, and optimize service levels in various contexts, from IT and telecommunications to customer support and logistics, making you well-versed in managing the operational dynamics of different industries.
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Results for "service level"

  • Status: Preview

    Google Cloud

    Skills you'll gain: Site Reliability Engineering, Service Level, DevOps, System Monitoring, Continuous Monitoring, Risk Management Framework, Cloud Computing, Software Documentation

    4.5
    Rating, 4.5 out of 5 stars
    947 reviews

    Intermediate · Course · 1 - 3 Months

  • Packt

    Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting, Management Information Systems

    4.4
    Rating, 4.4 out of 5 stars
    21 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Site Reliability Engineering, Safety Culture, Culture Transformation, CI/CD, Service Level, System Implementation, Performance Measurement, Data-Driven Decision-Making, Organizational Structure, Incident Management, Automation, Change Management, Goal Setting

    4.7
    Rating, 4.7 out of 5 stars
    902 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Cloud Management, Cloud Security, Application Security, Cloud Computing, Cloud Infrastructure, Cloud Applications, IT Security Architecture, Identity and Access Management, Data Integrity, Secure Coding, Private Cloud, Security Awareness, Data Centers, Data Management, Personally Identifiable Information, Threat Modeling, Security Testing, Security Controls, General Data Protection Regulation (GDPR), Service Level

    Advanced · Specialization · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Application Performance Management, System Monitoring, Google Cloud Platform, Network Monitoring, Event Monitoring, Continuous Monitoring, Performance Tuning, Cloud Management, Cloud Security, Identity and Access Management, Cloud Applications, Service Level, Query Languages

    4.7
    Rating, 4.7 out of 5 stars
    224 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Application Deployment, Cloud Infrastructure, CI/CD, Cloud Security, Service Level Agreement, Microservices, Service Level, Google Cloud Platform, Network Architecture, API Design, Site Reliability Engineering, Cloud Computing Architecture, Kubernetes, Restful API, Cloud Storage, Cloud Computing, Key Performance Indicators (KPIs), DevOps, System Design and Implementation, Disaster Recovery

    4.7
    Rating, 4.7 out of 5 stars
    7.2K reviews

    Advanced · Course · 1 - 3 Months

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Cisco Learning and Certifications

    Skills you'll gain: Multiprotocol Label Switching, Network Planning And Design, Virtual Private Networks (VPN), Network Troubleshooting, Routing Protocols, Border Gateway Protocol, Network Engineering, Computer Networking, Network Administration, Open Shortest Path First (OSPF), Network Routers, Wide Area Networks, Network Monitoring, Network Routing, TCP/IP, Network Performance Management, Network Protocols, Service Level, Network Architecture, Data Structures

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview

    UBITS

    Skills you'll gain: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement

    4.8
    Rating, 4.8 out of 5 stars
    17 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview

    Google Cloud

    Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview

    IESE Business School

    Skills you'll gain: Operations Management, Process Improvement, Performance Improvement, Process Design, Process Analysis, Inventory Management, Business Operations, Operational Analysis, Organizational Strategy, Operational Efficiency, Inventory Management System, Business Process, Workflow Management, Strategic Decision-Making, Capacity Management, Prioritization, Service Level, Resource Utilization, Innovation

    4.6
    Rating, 4.6 out of 5 stars
    12 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Business Transformation, Site Reliability Engineering, Innovation, Digital Transformation, Serverless Computing, Application Programming Interface (API), Technology Strategies, Hybrid Cloud Computing, Safety Culture, Data Strategy, Organizational Change, Change Management, Cloud Infrastructure, Cloud Solutions, Google Cloud Platform, Culture Transformation, People Management, Cloud Computing, CI/CD, Service Level

    4.7
    Rating, 4.7 out of 5 stars
    3.7K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial

    University of Colorado Boulder

    Skills you'll gain: Real-Time Operating Systems, Embedded Systems, Electronic Hardware, Software Systems, Hardware Architecture, System Software, System Programming, Real Time Data, Operating Systems, Service Level, Linux, OS Process Management, System Design and Implementation, Service Design, Algorithms

    3.9
    Rating, 3.9 out of 5 stars
    94 reviews

    Intermediate · Course · 1 - 4 Weeks

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