Operational Efficiency

Operational Efficiency is the capability of an enterprise to deliver products or services to its customers in the most cost-effective manner possible, while still ensuring the high quality of its products, service and support. Coursera's Operational Efficiency catalogue helps you understand and implement practices to streamline operations and enhance productivity. You'll learn key concepts like process improvement, resource optimization, waste reduction, and performance metrics. Capitalize on techniques for effective decision making, lean management, and quality assurance to drive operational excellence in any business setting, be it manufacturing, service industries, or IT operations.