Product Support

Product Support is a vital aspect of customer service, providing assistance and solutions to customers who have queries or issues with a product. Coursera's product support catalogue teaches you key techniques in delivering high-quality customer support, troubleshooting product issues, and handling customer feedback and complaints. You'll learn about different support channels, from email and phone to live chat and social media, as well as develop your soft skills such as active listening, empathy, and problem-solving. Furthermore, you'll gain knowledge on creating product documentation and guides, and using customer relationship management (CRM) tools, all essential in providing outstanding product support and improving customer satisfaction.
2credentials
13courses

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Results for "product support"

  • Status: Free Trial

    Skills you'll gain: Flutter (Software), Mobile Development, React Native, Apple iOS, iOS Development, Android Development, UI Components, Application Deployment, Databases, User Interface (UI) Design, Product Support, Google Analytics, Marketing Strategies

  • Skills you'll gain: Product Support, End User Training and Support, Help Desk Support, Technical Support, Technical Support and Services, Service Level, Cloud Services, Cloud Solutions, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing

  • Status: Free Trial

    LearnKartS

    Skills you'll gain: Amazon Web Services, Cloud Management, Capacity Management, Cloud Services, Product Support, Business Software

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