Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

  • Status: Free Trial

    Skills you'll gain: Identity and Access Management, Google Cloud Platform, Kubernetes, Cloud Infrastructure, Google App Engine, Application Deployment, Microservices, Cloud Applications, CI/CD, Service Level Agreement, Cloud Services, Containerization, Generative AI, Infrastructure As A Service (IaaS), Cloud Computing, Public Cloud, Cloud Storage, Cloud Security, Prompt Engineering, Cloud Computing Architecture

  • Status: Free Trial

    Skills you'll gain: Business Continuity, Continuous Monitoring, Cloud Computing, Data Migration, Cloud Security, Security Requirements Analysis, Data Management, Disaster Recovery, Cloud Infrastructure, Cloud Services, Risk Management, Service Level Agreement, Governance, Vendor Management, Business Requirements, Employee Training

  • Status: Free Trial

    Skills you'll gain: Infrastructure As A Service (IaaS), Service Level Agreement, Platform As A Service (PaaS), Software As A Service, Cloud Infrastructure, Cloud Services, Cloud Computing, Cloud Platforms, Public Cloud, Application Development, Application Deployment, Cloud Applications, Cloud Computing Architecture, Cloud Solutions, Private Cloud, Service Level, Business Software, DevOps, Collaborative Software, Agile Methodology

  • Status: Free Trial

    Skills you'll gain: Identity and Access Management, Cloud Infrastructure, Google App Engine, Google Cloud Platform, Microservices, Kubernetes, Cloud Applications, Terraform, Cloud Computing, Platform As A Service (PaaS), API Design, Cloud Services, Restful API, Infrastructure As A Service (IaaS), Prompt Engineering, Cloud Computing Architecture, Containerization, Service Level Agreement, CI/CD, Generative AI

  • Status: Free Trial

    Skills you'll gain: Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Persona Development, Sales Process, Inside Sales, Sales Strategy, Lead Generation, Sales Development, Employee Onboarding, Service Level Agreement, Sales Pipelines, Sales Prospecting, Sales, Employee Coaching, Target Audience, Customer Success Management

  • Status: Free Trial

    HubSpot Academy

    Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales, Target Audience, Sales Process, Customer Success Management, Content Strategy, Content Creation, Service Level Agreement, Meeting Facilitation, Goal Setting, Business Writing

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Asset Management, Disaster Recovery, Business Continuity Planning, Database Management, Business Continuity, Computer Security Incident Management, Information Technology Operations, Security Controls, Information Systems, IT Infrastructure, Service Management, Data Integrity, Auditing, Capacity Management, Patch Management

  • Status: Free Trial

    Skills you'll gain: HubSpot CRM, Lead Generation, Sales Management, Service Level Agreement, Sales Pipelines, Sales Process, Workflow Management, Prospecting and Qualification, Customer Acquisition Management, Marketing Automation, Dashboard, Email Marketing, Performance Measurement, Prioritization

  • Status: Free Trial

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Management, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Content Marketing, Business Strategy, Customer experience strategy (CX), Customer Retention

  • Status: Free Trial

    Skills you'll gain: Application Deployment, CI/CD, Cloud Infrastructure, Service Level Agreement, Microservices, Network Architecture, DevOps, Google Cloud Platform, Cloud Computing Architecture, Kubernetes, API Design, Restful API, Cloud Applications, Cloud Security, Cloud Storage, Virtual Local Area Network (VLAN), Service Design, Data Storage, System Design and Implementation, Scalability

  • Status: Free Trial

    Skills you'll gain: Microservices, Cloud Infrastructure, API Design, Google App Engine, Restful API, Service Level Agreement, CI/CD, Cloud Computing Architecture, Google Cloud Platform, Kubernetes, Application Deployment, DevOps, Site Reliability Engineering, Security Strategy, Cloud Storage, Network Architecture, Hybrid Cloud Computing, Key Performance Indicators (KPIs), Service Design, Scalability

  • Status: Free Trial

    HubSpot Academy

    Skills you'll gain: Sales Enablement, Sales Strategy, Lead Generation, Sales Training, Sales, Sales Process, Customer Success Management, Content Marketing, Target Audience, Content Strategy, Customer Engagement, Content Creation, Service Level Agreement

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