Overcoming Objections

Overcoming objections is a strategic process used in sales and negotiation, aimed at addressing and resolving potential concerns, reservations, or opposition from customers or stakeholders. Coursera's Overcoming Objections catalogue equips you with skills to effectively identify, anticipate, and respond to objections in a persuasive manner. You'll learn various techniques and strategies for objection handling, overcoming resistance, and maintaining positive engagement. You will also develop the ability to transform objections into opportunities, improve your communication skills, enhance your problem-solving abilities, and foster a convincing sale or negotiation process. The acquired skills will serve you well in roles such as sales representative, customer service agent, negotiator, or anyone involved in persuasive communication.
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Results for "overcoming objections"

  • Status: Preview

    Fundação Instituto de Administração

    Skills you'll gain: Sales Strategy, Consultative Selling, Sales Process, Selling Techniques, Sales Training, Sales Presentation, Customer Relationship Management, Prospecting and Qualification, Value Propositions, Overcoming Objections, Negotiation, Needs Assessment

  • Status: Free Trial

    Universidad Nacional Autónoma de México

    Skills you'll gain: Overcoming Objections, Negotiation, Contract Negotiation, Active Listening, Cooperation, Workplace inclusivity, Diplomacy, Teamwork, Interpersonal Communications, Communication, Conflict Management, Professional Development, Relationship Building, Collaboration, Coordinating, Leadership, Organizational Effectiveness, Persuasive Communication, Communication Strategies, Overcoming Obstacles

  • Status: Preview

    Skills you'll gain: Persuasive Communication, Overcoming Objections, Influencing, Rapport Building, Storytelling, Meeting Facilitation, Leadership, Presentations, Communication, Public Speaking, Relationship Building, Verbal Communication Skills, Trustworthiness, Target Audience, Non-Verbal Communication, Empathy

  • Status: Free Trial

    Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Training, Sales Process, Sales Prospecting, HubSpot CRM, Sales, Inside Sales, Prospecting and Qualification, Sales Strategy, Consultative Selling, Customer Relationship Management (CRM) Software, Lead Generation, Negotiation, LinkedIn, Value Propositions, Professional Networking, Planning

  • Status: Preview

    Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving

  • Status: Free Trial

    Liberty Mutual Insurance

    Skills you'll gain: Insurance, Insurance Policies, Closing (Sales), Insurance Sales, Overcoming Objections, Sales Prospecting, Productivity, Prospecting and Qualification, Verbal Communication Skills, Workers Compensation, Storytelling, Risk Management, Customer Relationship Building, Customer Retention, Sales Presentation, Communication, Consultative Selling, Underwriting, Commercial Laws, Product Knowledge

  • Skills you'll gain: Overcoming Objections, Sales, Negotiation, Sales Process, Product Knowledge, Rapport Building, Communication, Value Propositions, Persuasive Communication, Customer Relationship Building, Customer Service, Needs Assessment, Active Listening, Empathy

  • Status: Preview

    Skills you'll gain: Persuasive Communication, Overcoming Objections, Influencing, Rapport Building, Storytelling, Leadership, Communication, Meeting Facilitation, Public Speaking, Verbal Communication Skills, Presentations, Non-Verbal Communication, Decision Making

  • Status: New
    Status: Free Trial

    Skills you'll gain: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building

  • Status: Free Trial

    Skills you'll gain: Overcoming Objections, Stakeholder Engagement, Influencing, Diversity and Inclusion, Diversity Awareness, Persuasive Communication, Stakeholder Analysis, Conflict Management, Active Listening, Collaboration, Communication, Communication Strategies, Simulation and Simulation Software, Decision Making

  • Skills you'll gain: Sales, Closing (Sales), Selling Techniques, Sales Presentation, Sales Strategy, Sales Process, Consultative Selling, Overcoming Objections, Prospecting and Qualification, Influencing, Value Propositions, Customer Analysis, Business-To-Consumer, Customer Relationship Building, Active Listening

  • Status: Free Trial

    Skills you'll gain: Negotiation, Overcoming Objections, Stakeholder Management, Customer Relationship Management, Rapport Building, Customer Relationship Building, Sales Process, Influencing, Sales, Communication, Sales Strategy, Customer experience improvement, Performance Metric, Persuasive Communication, Dashboard