Problem Management

Problem Management is a systematic process in the IT Service Management (ITSM) framework, focused on identifying and resolving the root cause of incidents to prevent them from recurring. Coursera's Problem Management catalogue equips you with the necessary skills to understand, implement, and excel in this vital ITSM process. You'll learn to accurately diagnose and resolve underlying issues, manage problems effectively to enhance service quality, and use analytical tools to prevent future incidents. This skill will be immensely beneficial if you are a service manager, IT professional, or anyone interested in improving IT service quality and efficiency.
6credentials
30courses

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Results for "problem management"

  • Status: New
    Status: Preview

    Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

  • Status: New
    Status: Free Trial

    Skills you'll gain: Disaster Recovery, Business Continuity Planning, Database Management, Database Administration, Problem Management, Relational Databases, Incident Management, Service Management, Information Systems, Software Development Methodologies, IT Management, Asset Management, Project Design, Object Oriented Design, Agile Methodology

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

  • Status: Free Trial

    Skills you'll gain: Intrusion Detection and Prevention, Computer Security Incident Management, Cyber Threat Hunting, Cyber Attacks, Cybersecurity, Cyber Operations, Continuous Monitoring, Event Monitoring, Disaster Recovery, Incident Management, Security Information and Event Management (SIEM), Threat Detection, Cloud Security, Security Controls, Threat Management, System Monitoring, IT Automation, Record Keeping, Problem Management

  • Status: Free Trial

    Skills you'll gain: Artificial Intelligence, Computational Thinking, Human Learning, Theoretical Computer Science, Human Machine Interfaces, Psychology, Problem Management

  • Status: Free Trial

    Skills you'll gain: Sprint Retrospectives, Agile Project Management, Emotional Intelligence, Team Management, Team Performance Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Project Risk Management

  • Status: Preview

    Skills you'll gain: Object Oriented Programming (OOP), Python Programming, Computer Programming, Programming Principles, Computational Thinking, Scripting, Problem Management, Data Structures, Debugging, Software Documentation

  • Status: Free Trial

    University of London

    Skills you'll gain: Computer Science, Computer Systems, Web Applications, Computer Literacy, Network Security, Computer Networking, Computational Thinking, Debugging, Web Design and Development, Cybersecurity, Problem Management, Software Architecture, Data Storage

  • Status: Preview

    Skills you'll gain: z/OS, Operating Systems, System Programming, Mainframe Computing, System Monitoring, Performance Tuning, System Configuration, OS Process Management, Data Storage, Capacity Management, Problem Management, Disaster Recovery, Computer Architecture, Data Access

  • Skills you'll gain: Kubernetes, Cloud Services, Google Cloud Platform, Application Performance Management, Issue Tracking, Service Management, Debugging, Problem Management, DevOps

  • Skills you'll gain: Looker (Software), Data Modeling, Exploratory Data Analysis, Data Validation, Data Maintenance, Problem Management, Data Analysis, Data Visualization, Data Analysis Software, Google Cloud Platform

  • Skills you'll gain: Google Cloud Platform, Kubernetes, Debugging, Cloud Infrastructure, Cloud Computing, Cloud Engineering, System Configuration, Network Troubleshooting, Problem Management