Service Design

Service Design is a multi-disciplinary approach that uses a broad range of design tools and techniques to develop and improve services that meet users' needs and expectations. Coursera's service design catalogue teaches you the principles, methods, and practices of designing high-quality, user-centric services. You'll learn how to map out and visualize service processes, identify touchpoints, create meaningful user experiences, and implement service improvements. Moreover, you'll gain insights into strategic service management and innovation, which are essential for maintaining competitive advantage in various business sectors. By mastering service design, you will be equipped to enhance customer satisfaction and loyalty, and drive business success.
6credentials
1online degree
27courses

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Explore the Service Design Course Catalog

  • Status: Preview

    Fundação Instituto de Administração

    Skills you'll gain: Design Thinking, Innovation, Human Centered Design, Design Research, Service Design, Organizational Strategy, User Research, Product Improvement, Qualitative Research, Customer Insights, User Experience, Creativity, Data Collection, Storyboarding

  • Status: Free Trial

    Skills you'll gain: Application Deployment, Microservices, API Design, Google Cloud Platform, Restful API, Kubernetes, Service Level Agreement, Cloud Computing Architecture, CI/CD, Application Design, Cloud Storage, Devops Tools, Cloud Security, Network Architecture, Service Design, Load Balancing, System Monitoring, Scalability, Disaster Recovery

  • Status: Free Trial

    California Institute of the Arts

    Skills you'll gain: Competitive Analysis, Business Planning, Business Strategy, Market Analysis, Market Opportunities, Value Propositions, Peer Review, Entrepreneurship, Business Modeling, Service Design, Goal Setting

  • Status: Preview

    Eindhoven University of Technology

    Skills you'll gain: Case Studies, Service Design, Transportation Operations, Feasibility Studies, Sustainable Development, Systems Thinking, Data Collection, Customer Analysis, Surveys, Consumer Behaviour

  • Status: Free Trial

    California Institute of the Arts

    Skills you'll gain: Business Planning, Risk Management, Business Strategy, Peer Review, Financial Modeling, Entrepreneurship, Business Development, Branding, Service Design, Budgeting, Market Analysis

  • Status: Preview

    Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Service Improvement, Service Design, Health Systems, Process Design, Business Process Improvement, Patient Flow, Operations Management, Organizational Change, Health Care, Innovation, Change Management, Consumer Behaviour

  • Status: Free Trial

    Skills you'll gain: Real-Time Operating Systems, Embedded Systems, Electronic Hardware, Software Systems, Hardware Architecture, System Software, System Programming, Real Time Data, Operating Systems, Service Level, Linux, OS Process Management, System Design and Implementation, Service Design, Algorithms

  • Skills you'll gain: User Story, Test Driven Development (TDD), Continuous Integration, Business Modeling, Version Control, Business Process Modeling, Process Analysis, Corporate Communications, Engineering Management, Financial Statement Analysis, Git (Version Control System), Risk Analysis, IT Management, Agile Project Management, Blockchain, Service Design, Software Architecture, Application Security, Product Management, Generative AI

  • Skills you'll gain: Kanban Principles, Agile Methodology, Lean Methodologies, Workflow Management, Business Process, Business Process Management, Process Mapping, Data Visualization, Collaborative Software, Service Design

  • Status: Preview

    Skills you'll gain: User Centered Design, Innovation, Digital Transformation, Technology Strategies, Design Thinking, Service Design, Solution Design, Business Strategy, Business Development, Growth Strategies, Competitive Analysis, Value Propositions, New Product Development, Healthcare Industry Knowledge, Product Strategy

  • Status: Preview

    Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment