Problem Management

Problem Management is a systematic process in the IT Service Management (ITSM) framework, focused on identifying and resolving the root cause of incidents to prevent them from recurring. Coursera's Problem Management catalogue equips you with the necessary skills to understand, implement, and excel in this vital ITSM process. You'll learn to accurately diagnose and resolve underlying issues, manage problems effectively to enhance service quality, and use analytical tools to prevent future incidents. This skill will be immensely beneficial if you are a service manager, IT professional, or anyone interested in improving IT service quality and efficiency.
6credentials
30courses

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Results for "problem management"

  • Google Cloud

    Skills you'll gain: Google Cloud Platform, Kubernetes, Debugging, Cloud Infrastructure, Cloud Computing, Cloud Engineering, System Configuration, Network Troubleshooting, Problem Management

    Intermediate · Project · Less Than 2 Hours

  • Status: Free Trial

    Dell

    Skills you'll gain: Software Architecture, Technical Support, Operating Systems, Software Installation, System Support, Microsoft Windows, Problem Management, Debugging, System Configuration, Performance Tuning, Security Software, Technical Communication, Microsoft Office

    5
    Rating, 5 out of 5 stars
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Amazon Web Services

    Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    25 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Universidad Nacional Autónoma de México

    Skills you'll gain: Android Development, Android Studio, Application Design, Application Development, Mobile Development, Prototyping, Program Development, Mockups, User Interface (UI) Design, Development Testing, Problem Management, Extensible Markup Language (XML)

    4.8
    Rating, 4.8 out of 5 stars
    23 reviews

    Mixed · Course · 1 - 3 Months

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