Technical Support

Technical Support is a crucial service that assists users in resolving issues and malfunctions related to technology and software. Coursera's Technical Support skill catalogue guides you through the essential components of providing effective technical assistance. You'll learn about troubleshooting methodologies, customer service techniques, and problem-solving strategies related to hardware, software, networking, and other IT-related issues. You'll also get acquainted with various technical systems, tools, and platforms to provide solutions and ensure smooth operation. Whether you're aspiring to be an IT professional, or simply wish to enhance your tech-savviness, this skill will enable you to provide top-notch technical support in various settings.
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Explore the Technical Support Course Catalog

  • Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Cloud Management, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Infrastructure Architecture, Virtual Private Networks (VPN), Scenario Testing, Amazon CloudWatch, System Support, Customer Support, Cloud Storage, Serverless Computing, Security Controls

  • Status: Free Trial

    Skills you'll gain: File Management, Music, Automation, Editing, Technical Support, Creativity

  • Status: Free Trial

    Skills you'll gain: Mainframe Computing, COBOL (Programming Language), Software Development Life Cycle, z/OS, Unit Testing, Systems Analysis, Job Control Language (JCL), IBM DB2, Systems Development, Debugging, Pseudocode, Software Development Methodologies, Virtualization, Agile Methodology, Software Development, Test Driven Development (TDD), Report Writing, Relational Databases, Software Testing, Technical Support

  • Status: Free Trial

    Skills you'll gain: Desktop Support, End User Training and Support, Help Desk Support, Patient Communication, Health Informatics, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Information Management, Issue Tracking, Electronic Medical Record, Medical Privacy

  • Status: Free Trial

    Skills you'll gain: Operating System Administration, Package and Software Management, IT Infrastructure, Network Troubleshooting, Computer Networking, Infrastructure Security, Encryption, Desktop Support, Network Security, Routing Protocols, TCP/IP, Cybersecurity, Lightweight Directory Access Protocols, Technical Support, Active Directory, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging

  • Status: Free Trial

    Skills you'll gain: NumPy, Debugging, Pandas (Python Package), Statistics, Data Analysis, Descriptive Statistics, Data-oriented programming, Data Processing, Maintainability, Numerical Analysis, Critical Thinking, Technical Support

  • Status: Free Trial

    Skills you'll gain: Electronic Medical Record, Clinical Informatics, Health Technology, Health Information Management, Clinical Documentation, Decision Support Systems, Practice Management Software, Technical Support, End User Training and Support, Patient Registration, Databases, Change Control, Interoperability, Authentications

  • Status: Free Trial

    Skills you'll gain: Music Theory, Music, Musical Composition, File Management, Instrumental Music, Music Performance, Oral Expression, Writing and Editing, Self-Awareness, Performing Arts, Automation, Editing, Technical Support, Creativity, Constructive Feedback

  • Skills you'll gain: Hardware Troubleshooting, Display Devices, Electrical Safety, Technical Support, System Support, Test Equipment, Quality Assurance

  • Status: Free Trial

    Skills you'll gain: Operating System Administration, Network Troubleshooting, Computer Networking, Information Systems Security, Cloud Management, Linux, IT Infrastructure, Cybersecurity, Microsoft Windows, Network Security, Network Protocols, TCP/IP, Application Security, Systems Administration, Remote Access Systems, Desktop Support, Technical Support, Lightweight Directory Access Protocols, Help Desk Support, Software Installation

  • Status: Free Trial

    Skills you'll gain: Systems Administration, IT Security Architecture, Operating System Administration, Network Troubleshooting, Remote Access Systems, Computer Networking, IT Infrastructure, Hardening, OSI Models, Desktop Support, Application Security, Security Strategy, Network Administration, Server Administration, Network Security, Technical Support, Cybersecurity, Microsoft Windows, Computer Hardware, Software Installation

  • Status: Free Trial

    Advancing Women in Tech

    Skills you'll gain: Amazon Web Services, Cloud Computing, Amazon S3, Cloud Storage, Technical Product Management, Cloud Services, Cloud Security, Cloud Infrastructure, Amazon Elastic Compute Cloud, AWS Identity and Access Management (IAM), Amazon DynamoDB, Cloud Computing Architecture, AWS CloudFormation, Network Architecture, Amazon Redshift, Data Security, Databases, Innovation, Technical Support, Product Management

Related roles

Gain the knowledge and skills you need to advance.

  • This role has a £32,718 median salary ¹.

    description:

    A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.

    This role has a £32,718 median salary ¹.

    Offered by

    Microsoft_logo
    Google_logo
    IBM_logo
  • This role has a £31,894 median salary ¹.

    description:

    A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.

    This role has a £31,894 median salary ¹.

    Offered by

    Microsoft_logo
    Amazon Web Services_logo

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