Technical Support

Technical Support is a crucial service that assists users in resolving issues and malfunctions related to technology and software. Coursera's Technical Support skill catalogue guides you through the essential components of providing effective technical assistance. You'll learn about troubleshooting methodologies, customer service techniques, and problem-solving strategies related to hardware, software, networking, and other IT-related issues. You'll also get acquainted with various technical systems, tools, and platforms to provide solutions and ensure smooth operation. Whether you're aspiring to be an IT professional, or simply wish to enhance your tech-savviness, this skill will enable you to provide top-notch technical support in various settings.
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Explore the Technical Support Course Catalog

  • Google Cloud

    Skills you'll gain: Google Cloud Platform, Cloud Management, Help Desk Support, Service Level, Technical Support, Cloud Services, Technical Communication, Issue Tracking, File Management, Incident Management, Personally Identifiable Information, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview

    University of London

    Skills you'll gain: Education Software and Technology, Technology Strategies, End User Training and Support, Technical Support, Digital Transformation, System Implementation, Innovation, Solution Design

    4.6
    Rating, 4.6 out of 5 stars
    196 reviews

    Beginner · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • Status: New

    Google Cloud

    Skills you'll gain: Technical Support, Google Workspace, Gmail, Technical Support and Services, Issue Tracking, Desktop Support, Systems Administration, File Management, Data Sharing, Email Security

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Google Cloud Platform, Technical Support and Services, Technical Support, Service Level, Identity and Access Management, Record Keeping, Data Loss Prevention, Issue Tracking, Personally Identifiable Information, Problem Management, Technical Communication

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Product Support, End User Training and Support, Help Desk Support, Technical Support, Technical Support and Services, Service Level, Cloud Services, Cloud Solutions, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Identity and Access Management, File Management, Incident Management, Personally Identifiable Information

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Product Support, Google Cloud Platform, Technical Support, Service Level, Technical Support and Services, Identity and Access Management, Technical Communication, Change Requests, Issue Tracking, Personally Identifiable Information

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Johns Hopkins University

    Skills you'll gain: Telehealth, Patient Safety, Health Technology, Help Desk Support, Medical Equipment, Technical Support, Issue Tracking, Change Control, Medical Devices, Electronic Medical Record, Disaster Recovery, Technical Documentation, General Networking

    4.8
    Rating, 4.8 out of 5 stars
    201 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Simplilearn

    Skills you'll gain: Security Testing, System Support, Generative AI, Maintainability, Automation, Technical Support, Debugging, Anomaly Detection, System Monitoring, Software Engineering, Software Documentation

    Beginner · Course · 1 - 4 Weeks

  • Status: New

    Google Cloud

    Skills you'll gain: Google Workspace, Gmail, Technical Support, File Management, Security Requirements Analysis, Issue Tracking, Cloud Storage, Event Monitoring, Technical Communication, Systems Administration

    Beginner · Course · 1 - 4 Weeks

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  • Computer Support Specialist

    This role has a £32,824 median salary ¹.

    Computer Support Specialist

    description:

    A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.

    This role has a £32,824 median salary ¹.

    Offered by

    Microsoft_logo
    Google_logo
    IBM_logo

  • Technical Support Engineer / Analyst

    This role has a £31,998 median salary ¹.

    Technical Support Engineer / Analyst

    description:

    A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.

    This role has a £31,998 median salary ¹.

    Offered by

    Microsoft_logo
    Amazon Web Services_logo
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  • Google Cloud
  • Google
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  • Amazon Web Services
  • Berklee
  • Johns Hopkins University