Expectation Management

Expectation Management is the ability to set, manage, and meet expectations in various contexts such as projects, relationships, and the workplace. Coursera's Expectation Management catalogue equips you with the necessary skills to handle and align expectations effectively. You'll learn about setting realistic goals, communicating effectively to manage perceptions, navigating through complex situations, and continuously meeting and exceeding expectations. This catalogue will also provide insights on handling disappointment and adapting to changing circumstances – key competencies for project managers, team leaders, customer service professionals, and anyone who interacts with others in a professional setting.
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Results for "expectation management"

  • Status: Free Trial

    University of California, Davis

    Skills you'll gain: Key Performance Indicators (KPIs), Gap Analysis, Performance Management, Performance Analysis, Expectation Management, Employee Performance Management, Employee Coaching, Performance Improvement, Coaching, Accountability, Constructive Feedback, Goal Setting, Professional Development

    4.8
    Rating, 4.8 out of 5 stars
    706 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Skillshare

    Skills you'll gain: Constructive Feedback, Sales Presentation, Client Services, Data Storage, Video Editing, Style Guides, Social Media Strategy, Rapport Building, Organizational Skills, Active Listening, Workflow Management, Social Media Marketing, File Management, Customer Relationship Building, Cloud Storage, Expectation Management, Data Management, Relationship Management, Instagram, Post-Production

    3.8
    Rating, 3.8 out of 5 stars
    6 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial

    Kennesaw State University

    Skills you'll gain: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour

    4.8
    Rating, 4.8 out of 5 stars
    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    University of Maryland, College Park

    Skills you'll gain: Project Management, Compliance Management, Strategic Decision-Making, Expectation Management, Milestones (Project Management), Project Schedules, Resource Management, Governance Risk Management and Compliance, Relationship Management, Project Planning, Project Documentation, Project Implementation, Risk Management, Engineering Documentation, Technical Documentation

    4.6
    Rating, 4.6 out of 5 stars
    81 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview

    Starweaver

    Skills you'll gain: Employee Performance Management, Performance Management, Constructive Feedback, Performance Review, People Management, Goal Setting, Team Management, Performance Metric, Expectation Management, Coaching, Employee Engagement, Collaboration, Accountability, Communication Strategies

    4.8
    Rating, 4.8 out of 5 stars
    51 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    University of California, Davis

    Skills you'll gain: Key Performance Indicators (KPIs), Employee Coaching, Coaching, Gap Analysis, Management Training And Development, Organizational Change, Performance Management, Performance Analysis, Expectation Management, Employee Performance Management, Team Performance Management, People Management, Leadership and Management, Performance Improvement, Accountability, Empowerment, Personal Development, Performance Measurement, Leadership, Communication

    4.8
    Rating, 4.8 out of 5 stars
    3K reviews

    Intermediate · Specialization · 3 - 6 Months

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  • Status: Free Trial

    Arizona State University

    Skills you'll gain: Conflict Management, Negotiation, Emotional Intelligence, De-escalation Techniques, Active Listening, Communication Strategies, Interpersonal Communications, Composure, Tactfulness, Expectation Management, Social Skills, Collaboration, Brainstorming, Verbal Communication Skills, Interviewing Skills, Empathy, Communication, Follow Through, Strategic Planning, Contingency Planning

    4.7
    Rating, 4.7 out of 5 stars
    61 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial

    Automatic Data Processing, Inc. (ADP)

    Skills you'll gain: Recognizing Others, Team Leadership, Employee Coaching, Team Motivation, Constructive Feedback, Team Management, Expectation Management, Leadership, Professional Development, Internal Communications, Employee Engagement, Communication Strategies, Storytelling, Mindfulness

    Beginner · Course · 1 - 4 Weeks

  • Status: New

    Packt

    Skills you'll gain: Operations Management, Team Motivation, Rapport Building, Strategic Leadership, Governance, Employee Engagement, Expectation Management, Influencing

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    University of California, Irvine

    Skills you'll gain: Time Management, Scheduling, Goal Setting, Prioritization, Productivity, Delegation Skills, Personal Development, Organizational Skills, Planning, Self-Awareness, Overcoming Obstacles, Expectation Management, Communication

    4.7
    Rating, 4.7 out of 5 stars
    1.8K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial

    University of California, Irvine

    Skills you'll gain: Virtual Teams, Telecommuting, Interpersonal Communications, Trustworthiness, Collaboration, Team Building, Social Skills, Rapport Building, Communication, Teamwork, Relationship Building, Team Leadership, Leadership, Leadership Development, Expectation Management

    4.7
    Rating, 4.7 out of 5 stars
    20 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Packt

    Skills you'll gain: Delegation Skills, Productivity, Supervision, Team Leadership, Team Management, Leadership, Leadership Development, Overcoming Obstacles, Empowerment, Expectation Management, Constructive Feedback

    Intermediate · Course · 1 - 4 Weeks

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  • University of California, Irvine
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  • University of California, Davis
  • Arizona State University
  • Packt
  • Skillshare
  • Kennesaw State University
  • Starweaver