Telephone Skills

Telephone Skills encompass the effective use of a telephone in a professional context, including customer service, sales, and business communication. Coursera's Telephone Skills catalogue equips you with techniques to handle various telephone-based interactions. You'll learn about active listening, professional etiquette, handling difficult calls, managing multi-line systems, and using appropriate language and tone. Whether you're in a customer-facing role, in sales, or simply looking to improve your communication skills for professional growth, mastering these telephone skills can significantly enhance your ability to engage, influence, and satisfy customers, leading to improved business outcomes.
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Results for "telephone skills"

  • Status: Free

    Georgia Institute of Technology

    Skills you'll gain: Telephone Skills, Verbal Communication Skills, Language Competency, Vocabulary, Professionalism, English Language, Communication

  • Skills you'll gain: Cold Calling, Sales Prospecting, Overcoming Objections, Selling Techniques, Sales, Telephone Skills, Sales Strategy, Sales Presentations, Setting Appointments, Sales Pipelines, Rapport Building, Communication, Relationship Building

  • Status: Free Trial

    Skills you'll gain: Cultural Diversity, English Language, Business Correspondence, Social Skills, Verbal Communication Skills, Business Communication, Professional Development, Business Writing, Interviewing Skills, Oral Comprehension, Telephone Skills, Active Listening, Public Speaking, Communication, Vocabulary, Relationship Building, Constructive Feedback, Grammar, Social Media, Interpersonal Communications

  • Status: Free Trial

    University of Washington

    Skills you'll gain: Business Writing, Business Correspondence, Professional Networking, English Language, Oral Expression, Business Communication, Rapport Building, Telephone Skills, Language Competency, Presentations, Relationship Building, Verbal Communication Skills, Grammar, Vocabulary, Communication, Scheduling

  • Status: Free Trial

    Arizona State University

    Skills you'll gain: Business Ethics, Sales Presentations, Meeting Facilitation, Graphic Design, English Language, Brainstorming, Negotiation, Purchasing, Verbal Communication Skills, Business Writing, Presentations, Product Planning, Telephone Skills, Business Communication, Advertising, Business Correspondence, Business Planning, Financial Analysis, Communication, Marketing

  • Status: Free Trial

    Arizona State University

    Skills you'll gain: Meeting Facilitation, Sales Presentations, Brainstorming, Product Planning, Purchasing, English Language, Business Communication, Marketing Budgets, Business Planning, Negotiation, Selling Techniques, Business Writing, Marketing Communications, Marketing Planning, Business Correspondence, Advertising, Business Marketing, Telephone Skills, Promotional Strategies, Marketing

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  • Status: Free Trial

    University of Washington

    Skills you'll gain: Proposal Writing, Business Writing, Taking Meeting Minutes, Business Correspondence, Meeting Facilitation, Setting Appointments, Management Reporting, Business Reporting, Writing, Oral Expression, Business Communication, English Language, Office Procedures, Verbal Communication Skills, Oral Comprehension, Telephone Skills, Vocabulary, Scheduling

  • Status: Free

    Skills you'll gain: Amazon Web Services, Control Panels, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls, Telephone Skills

  • Status: Preview

    Pontificia Universidad Católica de Chile

    Skills you'll gain: Oral Comprehension, Telephone Skills, English Language, Bilingual (Spanish/English), Vocabulary, Oral Expression, Verbal Communication Skills, Business Communication, Grammar, Language Learning, Writing

  • Status: Free Trial

    Skills you'll gain: Peer Review, Telephone Skills, Oral Expression, Hotels and Accommodations, Presentations, Travel Arrangements, Setting Appointments, Video Production, Language Learning, Spanish Language, Cultural Sensitivity, Verbal Communication Skills, Bilingual (Spanish/English), Business Communication, Vocabulary, Hospitality, Professional Networking, Restaurant Operation, Oral Comprehension, Communication

  • Skills you'll gain: Customer Service, Telephone Skills, Verbal Communication Skills, Personalized Service, Customer experience improvement, Customer Complaint Resolution, Customer Relationship Building, Non-Verbal Communication, Communication, Active Listening

  • Status: Preview

    Skills you'll gain: Market Research, Telephone Skills, Business Communication, Business Marketing, Cultural Sensitivity, Hospitality, Business Correspondence, Negotiation, Language Competency, Business, Events and Conferences, Customer Relationship Building, Presentations, Vocabulary