Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

Spécialisation Business Communication for the Modern Workplace

Ce spécialisation n'est pas disponible en Français (France)

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Spécialisation Business Communication for the Modern Workplace

Enhance Workplace Communication Skills. Master strategies for effective communication and inclusivity.

Instructeurs : Hector Sandoval

Inclus avec Coursera Plus

Série de 6 cours

Approfondissez votre connaissance d’un sujet

niveau Intermédiaire

Expérience recommandée

1 mois à raison de 10 heures par semaine

Planning flexible

Obtenir une qualification professionnelle

Partagez votre expertise avec les employeurs

Série de 6 cours

Approfondissez votre connaissance d’un sujet

niveau Intermédiaire

Expérience recommandée

1 mois à raison de 10 heures par semaine

Planning flexible

Obtenir une qualification professionnelle

Partagez votre expertise avec les employeurs

Ce que vous apprendrez

Craft compelling business communications and proposals.
Utilize AI-driven personalization in customer engagements.
Foster an inclusive workplace environment and communication.

Vue d'ensemble

The "Business Communication for the Modern Workplace" specialization integrates multiple facets of effective communication required in today's fast-paced business environment. Participants will explore strategies ranging from basic negotiation and internal communications to advanced applications of AI for personalized customer engagement. You'll learn how to craft compelling presentations that influence key stakeholders and handle crisis communications with poise. This program empowers you to implement new skills that are vital to maintaining a cohesive, productive workplace that embraces inclusivity. The dynamic projects and real-world scenarios ensure that you will not only understand theoretical aspects but also apply them effectively in your day-to-day professional roles. With a focus on diversity and inclusion, this Specialization positions you as a forward-thinking communicator ready to adapt to modern workplace challenges.

Ce qui est inclus

Certificat partageable

Ajouter à votre profil LinkedIn

Enseigné en Anglais

Récemment mis à jour !

août 2025

15 exercices pratiques

Améliorez votre expertise en la matière

Acquérez des compétences recherchées auprès d’universités et d’experts du secteur
Maîtrisez un sujet ou un outil avec des projets pratiques
Développez une compréhension approfondie de concepts clés
Obtenez un certificat professionnel auprès de Coursera Instructor Network

Spécialisation - série de 6 cours

Learners will undertake diverse projects that simulate real-world business challenges, such as crafting impactful business presentations, proposals, and crisis communication plans while leveraging AI for improved customer interactions. These projects will encourage learners to apply the skills acquired throughout the specialization in authentic settings, facilitating improved communication strategies and fostering an inclusive workplace culture. Each project is carefully designed to challenge participants and build their competence in utilizing advanced communication techniques, thereby ensuring that participants leave the specialization with practical knowledge and capabilities. With a focus on direct application, the skills enhanced here are immediately transferable to the professional environments, ensuring meaningful, real-world driven learning.

Crafting Business Presentations, Proposals, Crisis Comms

COURS 13 heures5.0 (11 évaluations)Voir le cours

Ce que vous apprendrez

Articulate business presentations to varying work audiences.
Create compelling business proposals that deliver important messages to key stakeholders.
Identify crisis communications best practices based on the latest case study research.
Apply effective messaging and persuasive communication techniques to work related discussions and documentation.

Compétences que vous acquerrez

Crisis Management, Business Communication, Storytelling, Proposal Writing, Verbal Communication Skills, Writing, Presentations, Public Speaking, Corporate Communications, Business Writing, Sales Presentations, Strategic Communication et Persuasive Communication

The Beginner’s Guide to Business Negotiation

COURS 22 heures4.7 (15 évaluations)Voir le cours

Ce que vous apprendrez

Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.
Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.
Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.

Compétences que vous acquerrez

Rapport Building, Negotiation, Influencing, Overcoming Obstacles, Interpersonal Communications, Contract Negotiation, Goal Setting, Persuasive Communication, Verbal Communication Skills, Active Listening, Communication, Relationship Building, Collaboration et Personal Attributes

Fundamentals of Internal Business Communications

COURS 33 heures4.5 (30 évaluations)Voir le cours

Ce que vous apprendrez

Learn the principles of effective internal communication
Evaluate the role of internal communication in business
Develop skills for implementing effective internal communication
Apply these learned skills in real-world scenarios

Compétences que vous acquerrez

Business Communication, Employee Engagement, Internal Communications, Business Writing, Stakeholder Communications, Communication Strategies, Leadership, Corporate Communications, Target Audience, Stakeholder Engagement, Active Listening, Communication, Drive Engagement, Strategic Communication et Verbal Communication Skills

GenAI for Customer Communication

COURS 44 heuresVoir le cours

Ce que vous apprendrez

Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.

Compétences que vous acquerrez

AI Personalization, Customer Engagement, Real Time Data, Consumer Behaviour, Customer Communications Management, Automation, Business Analytics, User Feedback, Customer experience strategy (CX), Customer Relationship Management (CRM) Software, Analytics, Customer Insights, ChatGPT, Customer experience improvement, Data-Driven Decision-Making, Personalized Service et Customer Service

Inclusive Communication and Behavior in the Workplace

COURS 55 heures4.6 (17 évaluations)Voir le cours

Ce que vous apprendrez

"Inclusive Communication and Behavior in the Workplace" is an thought-provoking, short-form course designed for beginners interested in developing their inclusive practices. Comprising two interactive lessons, the first focuses on communication exploring the essentials of inclusive language, active listening, and empathy. The second lesson pivots to behavior, inviting participants to reflect on their own practices through self-assessment and interactive scenarios. Blending real-life examples and theoretical frameworks, this course provides participants with the tools to foster an inclusive work culture.

Compétences que vous acquerrez

Workplace inclusivity, Empathy, Active Listening, Communication, Social Skills, Cultural Diversity, Communication Strategies, Diversity Awareness, Self-Awareness, Professional Development, Relationship Building, Emotional Intelligence et Diversity and Inclusion

Active Listening: Enhancing Communication Skills

COURS 66 heures4.7 (553 évaluations)Voir le cours

Ce que vous apprendrez

Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.

Compétences que vous acquerrez

Active Listening, Empathy, Emotional Intelligence, Cultural Diversity, Communication, Social Skills, Self-Awareness, Interpersonal Communications, Relationship Building, Adaptability, Non-Verbal Communication et Conflict Management

Obtenez un certificat professionnel

Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.

Instructeurs

Hector Sandoval

Coursera Instructor Network

10 Cours123 383 apprenants

Julian Jenkins

10 Cours62 108 apprenants

Starweaver

Coursera Instructor Network

448 Cours843 680 apprenants

Gonzalo Solórzano

Coursera Instructor Network

3 Cours5 337 apprenants

Andreas Loizou

Coursera Instructor Network

3 Cours4 802 apprenants

Offert par

Coursera Instructor Network

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Foire Aux Questions

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.