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Spécialisation GenAI for Marketing and Customer Insights
Coursera Instructor Network

Spécialisation GenAI for Marketing and Customer Insights

Transform Marketing with AI-Driven Insights. Master generative AI tools to personalize campaigns and optimize marketing strategies.

Starweaver
Jana Porter
Vinita Silaparasetty

Instructeurs : Starweaver

Inclus avec Coursera Plus

Approfondissez votre connaissance d’un sujet
4.4

(12 avis)

niveau Intermédiaire

Expérience recommandée

4 semaines à compléter
à 10 heures par semaine
Planning flexible
Apprenez à votre propre rythme
Approfondissez votre connaissance d’un sujet
4.4

(12 avis)

niveau Intermédiaire

Expérience recommandée

4 semaines à compléter
à 10 heures par semaine
Planning flexible
Apprenez à votre propre rythme

Ce que vous apprendrez

  • Apply generative AI tools to create personalized marketing campaigns, analyze customer data, and automate content creation across multiple channels

  • Design AI-enhanced customer journey maps and segmentation strategies that drive engagement and improve conversion rates

  • Implement ethical AI marketing practices while integrating GenAI into existing workflows for enhanced productivity and innovation

Détails à connaître

Certificat partageable

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Enseigné en Anglais
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septembre 2025

38 exercices pratiques

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  • Obtenez un certificat professionnel auprès de Coursera Instructor Network

Spécialisation - série de 16 cours

Ce que vous apprendrez

Compétences que vous acquerrez

AI Personalization, Responsible AI, Marketing Strategies, Innovation, Generative AI, Strategic Marketing, Marketing Operations, Marketing Effectiveness, MarTech et Content Creation

Ce que vous apprendrez

  • Identify the capabilities of GenAI for enhancing marketing data analytics functions.

  • Examine real-world applications to leverage GenAI in marketing data analytics scenarios.

  • Deploy strategies and tactics to responsibly integrate GenAI into marketing analytics practices while maintaining human oversight and accountability.

Compétences que vous acquerrez

Generative AI, Customer Analysis, Marketing Analytics, Social Media Campaigns, Marketing Automation, Data Ethics, Google Analytics, Artificial Intelligence, Campaign Management, Customer Insights, Case Studies, Responsible AI, Marketing Strategies et Performance Analysis

Ce que vous apprendrez

  • Analyze GenAI fundamentals and their application in marketing

  • Demonstrate the practical application of key GenAI marketing tools

  • Optimize campaigns using data-driven frameworks for GenAI implementation

  • Evaluate campaign performance metrics to make strategic decisions using AI tools

Compétences que vous acquerrez

ChatGPT, Google Ads, A/B Testing, Generative AI, Automation, AI Personalization, Marketing Analytics, Performance Measurement, Product Marketing, Marketing Strategies, Marketing, Marketing Effectiveness, Predictive Analytics, Target Audience, Artificial Intelligence, Advertising Campaigns et Analytics

Ce que vous apprendrez

  • Understand the importance of GenAI I in digital marketing and e-commerce analytics.

  • Analyze key indicators for digital marketing and e-commerce.

  • Consider the potential benefits of using GenAI in your professional activities.

Compétences que vous acquerrez

Google Analytics, Artificial Intelligence, Generative AI, Data Analysis, Data Visualization, Marketing Analytics, Business Strategy, Web Analytics, Analytics, Data Processing, Key Performance Indicators (KPIs), Data Collection et E-Commerce

Ce que vous apprendrez

  • Gain a comprehensive understanding of how generative AI can transform market research and consumer behavior analysis.

  • Learn to extract valuable insights from big data using advanced AI techniques, leading to more informed business decisions.

  • Develop the skills to integrate AI-generated insights into strategic planning and marketing efforts, enhancing overall business performance.

Compétences que vous acquerrez

Market Research, Generative AI, Customer Insights, Data Analysis, Predictive Analytics, Consumer Behaviour, Market Analysis, Business Strategy, Marketing Analytics, Data-Driven Decision-Making, Data Visualization Software, Case Studies et Big Data

Ce que vous apprendrez

  • Apply key concepts, benefits, and applications of Generative AI to design effective personalized marketing strategies

  • Create personalized content using AI, adapt it across channels, optimize AI campaigns, and analyze successful real-world examples

  • Analyze customer data, segment audiences, optimize AI marketing campaigns, and use behavior analysis to enhance content

  • Evaluate the integration and impact of GenAI in Personalized Marketing at Scale

Compétences que vous acquerrez

AI Personalization, Generative AI, Marketing Analytics, Analysis, Marketing Effectiveness, Marketing Strategies, Data-Driven Decision-Making, Customer Analysis, Marketing, Social Media Campaigns, Content Creation, Scalability, Customer Insights, Target Audience et Customer Engagement

Ce que vous apprendrez

  • Understand the core functions of GenAI in digital marketing, distinguish it from traditional approaches, and identify its strengths and weaknesses.

  • Review case studies and assess the impact of GenAI on digital marketing operations, integrating best practices into your workflow.

  • Address ethical considerations, including bias, equity, data confidentiality, and security, while using GenAI tools.

Compétences que vous acquerrez

Content Creation, Generative AI, AI Personalization, Data Analysis, Data Ethics, Brand Strategy, Responsible AI, Brand Management, Marketing Analytics, Brand Marketing, Prompt Engineering, Content Marketing et Analytics
GenAI for Customer Insights

GenAI for Customer Insights

COURS 83 heures

Ce que vous apprendrez

  • Describe the role of Generative AI in transforming customer insights.

  • Use Gen AI to collect and analyze customer feedback.

  • Explain how AI can segment customers and predict trends based on behavior.

  • Apply AI-driven insights to improve customer experience and business strategies.

Compétences que vous acquerrez

Customer Insights, Generative AI, Predictive Analytics, Customer experience strategy (CX), Business Intelligence, Trend Analysis, Strategic Thinking, Data-Driven Decision-Making, Customer Engagement, Customer Data Management, User Feedback, AI Personalization et Data Analysis
GenAI for Marketing Teams

GenAI for Marketing Teams

COURS 92 heures

Ce que vous apprendrez

  • Acquire a working knowledge of GenAI tools and strategies to increase team collaboration and efficiency.

  • Experiment with integrating GenAI technologies in marketing workflows to foster innovation, enhance creative output, and improve decision-making.

  • Develop practical skills in leveraging GenAI for optimizing communication, project management & creative processes within and across marketing teams.

Compétences que vous acquerrez

Innovation, Generative AI Agents, Content Creation, Cross-Functional Collaboration, Team Management, Leadership Development, Marketing Management, Data-Driven Decision-Making, Team Building, Communication Strategies, Marketing Operations, Collaborative Software et Project Management

Ce que vous apprendrez

  • Identify specific scenarios where GenAI can be applied in social media marketing.

  • Explore strategies to enhance clarity and comprehensibility in AI applications.

  • Exploring actual instances where social media marketing specialists utilize GenAI to boost productivity and stimulate innovation.

Compétences que vous acquerrez

Campaign Management, Content Creation, Social Media Content, Social Media Campaigns, Social Media, Instagram, Social Media Marketing, AI Personalization, Customer Engagement, Analysis, Innovation, Data Analysis, Prompt Engineering, Generative AI et Marketing Operations

Ce que vous apprendrez

  • Analyze the role of GenAI in transforming traditional customer journey mapping approaches.

  • Design a GenAI-enhanced customer journey map incorporating key AI concepts.

  • Evaluate the practical benefits and challenges of implementing GenAI in customer journey mapping processes.

Compétences que vous acquerrez

Customer Insights, Generative AI, Persona Development, Analysis, Design Thinking, Artificial Intelligence, AI Personalization, Customer experience strategy (CX), Design, Customer Analysis, Predictive Analytics, ChatGPT et Real Time Data

Ce que vous apprendrez

  • Identify the ethical implications of generative AI applications in marketing.

  • Explain the key principles and frameworks for ethical decision-making in AI-driven marketing.

  • Apply ethical considerations when designing AI-powered marketing campaigns and strategies.

  • Assess potential ethical risks in AI-driven marketing initiatives and develop appropriate mitigation strategies.

Compétences que vous acquerrez

Responsible AI, Data Ethics, Marketing Strategies, Information Privacy, Marketing Analytics, Marketing Management, Business Ethics, Case Studies, AI Personalization et Ethical Standards And Conduct

Ce que vous apprendrez

  • Demonstrate the use of key concepts and benefits of using GenAI in dynamic advertising and media buying.

  • Create personalized ad creatives using AI tools like Gemini, Bannerboo, and Elai, following ethical guidelines regarding data privacy.

  • Automate ad campaigns on platforms like Google Ads AI and Facebook Ads Manager with optimized targeting and budgeting.

  • Analyze and optimize ad campaign performance through key metrics (CPA, CTR, ROAS) and use analytics tools for improving campaign outcomes.

Compétences que vous acquerrez

Advertising, Media Buying, Advertising Campaigns, AI Personalization, Google Ads, Campaign Management, Digital Advertising, Content Creation, Google Gemini, Automation, Data-Driven Decision-Making, A/B Testing, Paid media, Marketing Analytics, Analytics, Marketing Automation, Generative AI Agents et Data Ethics

Ce que vous apprendrez

  • Key components of effective email marketing including best practices for AI application in email marketing.

  • Techniques for using Generative AI to do customer segmentation and create customer personas.

  • Methods for using Generative AI to create tailored email content (prompting and rewriting content according to customer segments and personas).

Compétences que vous acquerrez

Email Marketing, AI Personalization, Generative AI Agents, Content Creation, Target Audience, Customer Insights, Prompt Engineering, Marketing Automation, Persona Development et ChatGPT

Ce que vous apprendrez

Compétences que vous acquerrez

Search Engine Optimization, Keyword Research, Generative AI, Prompt Engineering, Competitive Analysis, Search Engine Marketing et Web Analytics and SEO

Ce que vous apprendrez

  • Analyze the role of JUNE in transforming customer analytics and its key use cases.

  • Setting up June's platform optimally for effective data collection and analysis.

  • Create AI-generated reports using June's features

  • Apply June's insights to inform product decisions and strategies.

Compétences que vous acquerrez

Customer Insights, Generative AI, Data Analysis, Marketing Analytics, Analytics, Data Collection, Product Improvement, AI Product Strategy, Performance Metric, Management Reporting, Customer Analysis et User Experience

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Instructeurs

Starweaver
Coursera Instructor Network
448 Cours843 680 apprenants
Jana Porter
5 Cours12 725 apprenants
Vinita Silaparasetty
Coursera Instructor Network
10 Cours27 686 apprenants

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