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Results for "call center experience"
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
Status: NewStatus: Free TrialSkills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
Status: NewStatus: Free TrialSkills you'll gain: Data Mapping, File Transfer Protocol (FTP), Middleware, Transaction Processing, Integration Testing, Data Integration, Fraud detection, Web Services, Data Validation, Simple Object Access Protocol (SOAP), Development Testing, Verification And Validation, Java Platform Enterprise Edition (J2EE), Enterprise Architecture, Business Process Automation, Process Driven Development, Scenario Testing, Test Case, Oracle Databases, Business
Status: NewStatus: Free TrialAI Business School
Skills you'll gain: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
Status: NewStatus: Free TrialSkills you'll gain: Remote Access Systems, Desktop Support, Technical Support, Telecommuting, Information Technology, Collaborative Software, Issue Tracking, Information Privacy, Data Security, Artificial Intelligence
Status: NewStatus: Free TrialSkills you'll gain: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking
What brings you to Coursera today?
Status: NewStatus: Free TrialSkills you'll gain: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
Status: NewStatus: PreviewSkills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
Status: NewStatus: Free TrialAI Business School
Skills you'll gain: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, Training Programs, Personalized Service, Customer Service, Customer experience improvement, Customer Support, Ideation, Business Transformation, Innovation
Status: NewStatus: Free TrialSkills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
Status: NewStatus: Free TrialAI Business School
Skills you'll gain: Generative AI, Responsible AI, Risk Management, AI Personalization, Artificial Intelligence, LLM Application, Customer Service, Customer experience improvement, Self Service Technologies, Automation, Digital Transformation
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management
In summary, here are 10 of our most popular call center experience courses
- CVS Health Call Center Customer Service: CVS Health
- Customer-Centric CRM Strategy and Management: EDUCBA
- TIBCO BusinessWorks: Complete Integration Training: EDUCBA
- AI for Customer care: AI Business School
- Cisco Certified Support Technician IT Support 100-140 Unit 9: Pearson
- Cisco Certified Support Technician IT Support 100-140 Unit 1: Pearson
- Cisco Certified Support Technician IT Support 100-140 Unit 7: Pearson
- Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
- Practical AI and prompting for customer care professionals: AI Business School
- Customer Relationship Management with Case Study: EDUCBA
