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Find the best Salesforce course for your goals

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Salesforce Sales Operations

    Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, Product Knowledge, B2B Sales, Campaign Management, Data Visualization, Sales Training

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Salesforce Admin Certification

    Skills you'll gain: Dashboard, Salesforce, Data Visualization, Salesforce Development, Continuous Deployment, Ad Hoc Reporting, Email Automation, Business Reporting, Cloud Services, Request For Quotation (RFQ), Product Planning, Data Import/Export, Data Management, Security Controls, End User Training and Support

    3.9
    Rating, 3.9 out of 5 stars
    ·
    55 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of California, Irvine

    Salesforce Fundamentals

    Skills you'll gain: Salesforce, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Business Process, User Accounts, Customer Relationship Management (CRM) Software, User Provisioning, Dashboard, Customer Engagement, Customer Relationship Management, Business Reporting, Data Import/Export, Automation, Cloud Computing

    4.3
    Rating, 4.3 out of 5 stars
    ·
    259 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Sales and CRM Overview

    Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.6K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Irvine

    Salesforce Basics

    Skills you'll gain: Salesforce, Customer Relationship Management (CRM) Software, Customer Relationship Management, Business Reporting, Stakeholder Engagement, Sales Development, Customer Engagement, Cloud-Based Integration, Security Management, Marketing Automation, Cloud Computing, User Accounts, Data Security, Data Management, Account Management, Automation

    4.3
    Rating, 4.3 out of 5 stars
    ·
    212 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Reports, Dashboards, and Customer Success in Salesforce

    Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Operations, Sales Enablement, Customer Relationship Management, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Sales Strategy, Performance Reporting, Business Reporting, Data-Driven Decision-Making

    4.7
    Rating, 4.7 out of 5 stars
    ·
    258 reviews

    Beginner · Course · 1 - 4 Weeks

What brings you to Coursera today?

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Salesforce Sales Development Representative

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management, Lead Generation, Sales Development, Time Management, Business Writing, Salesforce, Writing, Productivity, Cold Calling, Sales Prospecting, Growth Mindedness, Verbal Communication Skills, Cultural Diversity, Sales Enablement, Empathy, Interviewing Skills, Professional Development, Sales

    Build toward a degree

    4.4
    Rating, 4.4 out of 5 stars
    ·
    580 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Salesforce Admin and App Builder

    Skills you'll gain: Salesforce, Dashboard, Salesforce Development, Application Deployment, Workflow Management, Release Management, Customer Relationship Management, Object-Relational Mapping, Business Process Automation, Configuration Management, Event Monitoring, Role-Based Access Control (RBAC), Data Import/Export, Version Control, Authentications, Identity and Access Management, Data Cleansing, Change Control, Data Management, Business Logic

    4.1
    Rating, 4.1 out of 5 stars
    ·
    8 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Lead Management in Salesforce

    Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Operations, Customer Relationship Management (CRM) Software, Data Import/Export, Data Cleansing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    375 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Salesforce Platform App Builder

    Skills you'll gain: Salesforce Development, Salesforce, Force.com, Dashboard, Workflow Management, Management Reporting, Data Access, Role-Based Access Control (RBAC), Data Sharing, Process Design, User Accounts, Application Development, No-Code Development, Business Objects Framework, Application Deployment, Business Process Automation, Software As A Service, Data Maintenance, Business Logic, User Interface (UI)

    4.9
    Rating, 4.9 out of 5 stars
    ·
    11 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Salesforce Introduction

    Skills you'll gain: Salesforce, Email Automation, Cloud Services, Request For Quotation (RFQ), Product Planning, Data Management

    3.6
    Rating, 3.6 out of 5 stars
    ·
    38 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Generative AI for Sales Professionals

    Skills you'll gain: Microsoft Copilot, Forecasting, Sales Strategy, Sales Presentation, Customer Analysis, Sales Pipelines, Sales Enablement, Data Cleansing, Sales Management, Time Series Analysis and Forecasting, Responsible AI, Sales, Customer Relationship Management (CRM) Software, Taking Meeting Minutes, Microsoft Teams, Email Automation, Customer Insights, Data Quality, Meeting Facilitation, Customer Data Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    18 reviews

    Beginner · Specialization · 1 - 3 Months

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In summary, here are 10 of our most popular salesforce courses

  • Salesforce Sales Operations: Salesforce
  • Salesforce Admin Certification: LearnKartS
  • Salesforce Fundamentals: University of California, Irvine
  • Sales and CRM Overview: Salesforce
  • Salesforce Basics: University of California, Irvine
  • Reports, Dashboards, and Customer Success in Salesforce: Salesforce
  • Salesforce Sales Development Representative: Salesforce
  • Salesforce Admin and App Builder: LearnKartS
  • Lead Management in Salesforce: Salesforce
  • Salesforce Platform App Builder: LearnKartS

Frequently Asked Questions about Salesforce

Browse the Salesforce courses below—popular starting points on Coursera.

  • Sales and CRM Overview: Salesforce
  • Salesforce Basics: University of California, Irvine
  • Reports, Dashboards, and Customer Success in Salesforce: Salesforce
  • Lead Management in Salesforce: Salesforce‎

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and other related activities. It provides companies with a centralized system to store and manage customer information, track sales and leads, automate various business processes, and enhance customer relationships. Salesforce offers a wide range of features and functionalities, including sales force automation, marketing automation, service management, analytics, and more. It is widely used by businesses of all sizes across industries to streamline their operations, improve productivity, and drive growth.‎

Whether you’re learning Salesforce for career opportunities, business management, or personal development, having a clear goal is key. Regular practice through real-world Salesforce tasks enhances learning. Join communities like the Salesforce Trailblazers or Reddit’s r/salesforce for support and networking. Work on real projects such as creating workflows or reports. ‎

To excel in Salesforce, you should focus on gaining expertise in the following skills:

  1. Salesforce Administration: Understanding the fundamentals of Salesforce and its various features, including user management, data management, security, and workflows.

  2. Salesforce Development: Mastering Apex, Salesforce's programming language, and Visualforce, its proprietary markup language. This will enable you to customize and extend the functionality of Salesforce. Additionally, knowledge of Lightning Web Components (LWC) is valuable for building modern and responsive user interfaces.

  3. Salesforce Integration: Being able to seamlessly integrate Salesforce with other applications and systems through APIs and web services. This skill allows you to exchange data and automate processes between Salesforce and external platforms.

  4. Data Analysis and Reporting: Proficiency in creating reports and dashboards to analyze data within Salesforce. Being able to extract meaningful insights aids in better decision-making and optimizing business processes.

  5. Salesforce AppExchange: Familiarity with AppExchange, Salesforce's marketplace for third-party applications. This skill allows you to leverage existing apps and solutions to enhance the functionality of Salesforce for your organization.

  6. Salesforce Lightning Platform: Understanding the Lightning Platform, including features such as Lightning App Builder and the Lightning Experience interface. This skill enables you to design and create user-friendly and visually appealing applications on top of the Salesforce platform.

Remember, Salesforce continually evolves, so staying updated with the latest releases and enhancements through continuous learning and exploring new resources is crucial for maintaining expertise in this domain.‎

With Salesforce skills, you can pursue a variety of job opportunities across industries. Some common job roles include:

  1. Salesforce Administrator: As a Salesforce Administrator, you will oversee the implementation, configuration, and maintenance of Salesforce for an organization. You will handle user management, data management, and collaborate with various teams to ensure effective use of the platform.

  2. Salesforce Developer: Salesforce Developers build and customize applications on the Salesforce platform. They create custom objects, triggers, workflows, and Apex code to meet specific business requirements.

  3. Salesforce Consultant: Salesforce Consultants work closely with clients to understand their business needs and provide solutions using the Salesforce platform. They offer guidance on best practices, implement Salesforce solutions, and provide ongoing support.

  4. Salesforce Business Analyst: Salesforce Business Analysts bridge the gap between business objectives and technical implementation. They gather requirements, analyze business processes, and recommend Salesforce solutions to optimize workflows and improve efficiency.

  5. Salesforce Sales Representative: Salesforce Sales Representatives focus on selling Salesforce products and services to potential clients. They have a deep understanding of the platform's capabilities and can effectively demonstrate its value to potential customers.

  6. Salesforce Project Manager: Salesforce Project Managers oversee the successful implementation of Salesforce projects. They handle project planning, resource allocation, and ensure that projects are delivered on time and within budget.

  7. Salesforce Marketing Manager: Salesforce Marketing Managers leverage the Salesforce Marketing Cloud to design, execute, and analyze marketing campaigns. They utilize data-driven insights to improve customer engagement and drive revenue.

  8. Salesforce Solution Architect: Salesforce Solution Architects design and implement complex Salesforce solutions that align with business goals. They have a broad understanding of the platform and ensure that the technical architecture supports scalability, security, and sustainability.

These are just a few examples, and the Salesforce ecosystem offers a wide range of opportunities. Whether you are interested in administration, development, consulting, or sales, acquiring Salesforce skills opens up numerous career paths for you.‎

Online Salesforce courses offer a convenient and flexible way to enhance your knowledge or learn new Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and other related activities. It provides companies with a centralized system to store and manage customer information, track sales and leads, automate various business processes, and enhance customer relationships. Salesforce offers a wide range of features and functionalities, including sales force automation, marketing automation, service management, analytics, and more. It is widely used by businesses of all sizes across industries to streamline their operations, improve productivity, and drive growth. skills. Choose from a wide range of Salesforce courses offered by top universities and industry leaders tailored to various skill levels.‎

The Salesforce Marketing Cloud certification validates your skills in using Salesforce tools for digital marketing, including email campaigns, customer journeys, and data segmentation. It’s ideal for marketers working with automation and CRM platforms. Courses like Marketing Analytics with Meta from Coursera can help build foundational skills in data-driven marketing that support exam preparation.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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