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Technical Support Courses Online

Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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Explore the Technical Support Course Catalog

  • Status: Free Trial
    Free Trial
    G

    Google

    Technical Support Fundamentals

    Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

    4.8
    Rating, 4.8 out of 5 stars
    ·
    162K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    G

    Google

    Google IT Support

    Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Microsoft Windows, Computer Hardware, Technical Support, Interviewing Skills, Professional Development

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    208K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Minnesota State University

    Technical Communication in the AI Era

    Skills you'll gain: Technical Communication, Technical Writing, Technical Documentation, Writing and Editing, Software Documentation, Proofreading, Writing, Report Writing, Usability, Target Audience, Prompt Engineering, Style Guides, Artificial Intelligence, Research, Design, User Experience, Document Management, Quality Assurance, User Research, Research Methodologies

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft IT Support: Your Launchpad into Tech

    Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.3K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Preview
    Preview
    C

    Coursera Instructor Network

    Technical Troubleshooting: Diagnostics, Networks, Customers

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Beginner · Course · 1 - 3 Months

What brings you to Coursera today?

  • Status: Free Trial
    Free Trial
    I

    IBM

    IBM IT Support

    Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cybersecurity, Cloud Platforms, Cloud Hosting, Cloud Engineering, Cloud Solutions, Cloud Computing, Professional Networking, Cloud Development, Data Storage, Peripheral Devices, Information Technology, Cloud Infrastructure, Customer Service

    4.7
    Rating, 4.7 out of 5 stars
    ·
    12K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    D

    Dell

    Dell Technologies Technical Customer Support Specialist

    Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Operating Systems, Lifelong Learning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    39 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • A

    Amazon Web Services

    AWS Cloud Support Associate

    Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Web Applications, Information Technology, Customer Service, Software Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6.6K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Technical Support (IT) Case Studies and Capstone

    Skills you'll gain: Technical Support, Hardware Troubleshooting, Cloud Computing, Cybersecurity, Help Desk Support, System Support, End User Training and Support, Network Troubleshooting, Cloud Security, Computer Hardware, Network Administration, Customer Service, Data Storage, Issue Tracking, Operating Systems

    4.8
    Rating, 4.8 out of 5 stars
    ·
    179 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Healthcare IT Support

    Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, End User Training and Support, Health Care, Clinical Documentation, Patient Communication, Technical Support, Customer Support

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.4K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    U

    Universitat Politècnica de València

    Accessible technology for inclusion

    Skills you'll gain: Web Content Accessibility Guidelines, Disabilities, Mobile Development, Hypertext Markup Language (HTML), Web Design, Usability, User Interface (UI), Human Computer Interaction, Education and Training, Android (Operating System), Apple iOS, Diversity Equity and Inclusion Initiatives

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular technical support courses

  • Technical Support Fundamentals: Google
  • Google IT Support: Google
  • Technical Communication in the AI Era: Minnesota State University
  • Microsoft IT Support: Your Launchpad into Tech: Microsoft
  • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera Instructor Network
  • Introduction to Technical Support : IBM
  • IBM IT Support: IBM
  • Dell Technologies Technical Customer Support Specialist: Dell
  • AWS Cloud Support Associate: Amazon Web Services
  • Technical Support (IT) Case Studies and Capstone: IBM

Frequently Asked Questions about Technical Support

Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources.‎

To excel in Technical Support, you need to acquire the following skills:

  1. Advanced Computer Troubleshooting: Understanding various hardware and software components, troubleshooting techniques, and effectively resolving technical issues is crucial.

  2. Operating Systems: Familiarize yourself with different operating systems like Windows, macOS, Linux, and their troubleshooting processes.

  3. Networking Fundamentals: Gain a solid understanding of network protocols, IP addressing, troubleshooting connectivity issues, and configuring routers and switches.

  4. Customer Service and Communication: Develop strong interpersonal skills to effectively communicate with customers, listen actively, provide empathetic support, and remain calm under pressure.

  5. Problem-Solving: Master critical thinking skills to analyze, diagnose, and resolve complex technical problems efficiently.

  6. Time Management: Efficiently manage your workload, prioritize tasks, and meet deadlines while maintaining high-quality support service.

  7. Documentation: Learn to effectively document troubleshooting steps, solutions, and customer interactions for future reference and knowledge sharing.

  8. Remote Support Tools: Familiarize yourself with remote support tools and software for troubleshooting and resolving issues remotely.

  9. Security: Understand common security threats, encryption methods, and best practices to safeguard customer data and prevent cyber attacks.

  10. Continual Learning: Stay updated with the latest trends, technologies, and advancements in the field of technical support through ongoing learning and professional development.

Remember, gaining practical experience through internships, hands-on projects, or support-related roles can immensely enhance your technical support skills and make you a valuable asset in the field.‎

With technical support skills, you can qualify for various job roles in the IT field. Some of the common job options include:

  1. Technical Support Specialist/Analyst: You can work as a technical support specialist, providing assistance and troubleshooting computer hardware, software, and network issues. This role involves analyzing and resolving technical problems for end-users.

  2. Help Desk Technician: As a help desk technician, you would be responsible for resolving technical issues via phone, email, or in-person. You would assist users in troubleshooting and provide solutions to software, hardware, and network problems.

  3. IT Support Specialist: This position involves providing technical assistance and support for various IT-related issues. You would assist users with software installations, network connectivity, system maintenance, and troubleshooting.

  4. Desktop Support Technician: This role focuses on providing technical support for desktop computers, peripherals, and software applications. You would help users with issues related to operating systems, software installations, and hardware malfunctions.

  5. Network Support Engineer: Network support engineers offer technical assistance in managing and maintaining computer networks. They troubleshoot network issues, provide network infrastructure support, and ensure network security and stability.

  6. Systems Administrator: With technical support skills, you can also pursue a career as a systems administrator. This role involves maintaining and configuring computer systems, managing servers, installing software, and ensuring system security.

  7. Field Technician: Field technicians travel to client locations to resolve technical issues on-site. They may install, repair, or maintain computer systems, networks, and equipment for clients.

  8. Customer Support Representative: As a customer support representative, you would handle customer inquiries, assist them with technical issues, and provide solutions. This role may involve providing technical support through various channels like phone, chat, or email.

  9. IT Trainer: With technical support skills, you can choose to become an IT trainer or instructor. In this role, you would share your technical knowledge and expertise by conducting training sessions and workshops on various IT-related topics.

Remember, these are just a few examples, and the IT field offers a wide range of job opportunities to those with technical support skills.‎

Technical Support is best suited for individuals who have a strong interest in technology and enjoy problem-solving. People who are patient, detail-oriented, and have excellent communication skills are also well-suited for this field. Additionally, individuals who are curious and enjoy continuously learning and staying updated with the latest technological advancements will thrive in a Technical Support role.‎

Some topics that you can study related to Technical Support include:

  1. Computer Hardware and Software Troubleshooting: Learn how to identify and fix common computer hardware and software issues.

  2. Networking and Systems Administration: Understand the basics of setting up and managing network systems, including IP addressing, network protocols, and troubleshooting network connectivity problems.

  3. Operating Systems: Explore various operating systems like Windows, macOS, and Linux, and grasp the knowledge of installation, configuration, and troubleshooting techniques.

  4. Cybersecurity: Learn about different security measures, such as firewalls, antivirus software, and encryption, to protect computer systems from threats.

  5. Customer Service and Communication Skills: Enhance your ability to provide efficient technical support by learning how to communicate effectively, listen to customer needs, and handle difficult situations.

  6. Remote Support and Troubleshooting: Develop skills for providing technical support remotely, including troubleshooting software and hardware problems remotely.

  7. Help Desk Management: Learn about the processes and strategies involved in managing a technical support help desk, such as ticket management, prioritization, and escalation procedures.

  8. Data Backup and Recovery: Understand the importance of data backup and recovery, and learn how to create data backups, restore data, and prevent data loss.

  9. Virtualization and Cloud Computing: Explore virtualization technologies and cloud computing services to understand how they affect technical support and contribute to efficient IT infrastructure.

  10. ITIL (Information Technology Infrastructure Library) Framework: Gain knowledge about the ITIL framework, which provides best practices for IT service management processes, including incident management, problem management, and change management.

These topics will equip you with the necessary skills and knowledge to excel in the field of Technical Support.‎

Online Technical Support courses offer a convenient and flexible way to enhance your knowledge or learn new Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources. skills. Choose from a wide range of Technical Support courses offered by top universities and industry leaders tailored to various skill levels.‎

When looking to enhance your workforce's skills in Technical Support, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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