The "Business Communication for the Modern Workplace" specialization integrates multiple facets of effective communication required in today's fast-paced business environment. Participants will explore strategies ranging from basic negotiation and internal communications to advanced applications of AI for personalized customer engagement. You'll learn how to craft compelling presentations that influence key stakeholders and handle crisis communications with poise. This program empowers you to implement new skills that are vital to maintaining a cohesive, productive workplace that embraces inclusivity. The dynamic projects and real-world scenarios ensure that you will not only understand theoretical aspects but also apply them effectively in your day-to-day professional roles. With a focus on diversity and inclusion, this Specialization positions you as a forward-thinking communicator ready to adapt to modern workplace challenges.
Business Communication for the Modern Workplace Specialization
Enhance Workplace Communication Skills. Master strategies for effective communication and inclusivity.
Instructors: Hector Sandoval
Included with 
Recommended experience
Recommended experience
What you'll learn
Craft compelling business communications and proposals.
Utilize AI-driven personalization in customer engagements.
Foster an inclusive workplace environment and communication.
Overview
Skills you'll gain
- Communication Strategies
- Contract Negotiation
- Stakeholder Engagement
- Communication Planning
- Interpersonal Communications
- Business Writing
- Business Communication
- Leadership Development
- Negotiation
- Internal Communications
- Social Skills
- Emotional Intelligence
- AI Personalization
- Active Listening
- Customer Engagement
- Communication
- Influencing
- Proposal Writing
- Leadership and Management
- Workplace inclusivity
What’s included
Add to your LinkedIn profile
August 2025
Advance your subject-matter expertise
- Learn in-demand skills from university and industry experts
- Master a subject or tool with hands-on projects
- Develop a deep understanding of key concepts
- Earn a career certificate from Coursera Instructor Network
Specialization - 6 course series
What you'll learn
Articulate business presentations to varying work audiences.
Create compelling business proposals that deliver important messages to key stakeholders.
Identify crisis communications best practices based on the latest case study research.
Apply effective messaging and persuasive communication techniques to work related discussions and documentation.
Skills you'll gain
What you'll learn
Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.
Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.
Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.
Skills you'll gain
What you'll learn
Learn the principles of effective internal communication
Evaluate the role of internal communication in business
Develop skills for implementing effective internal communication
Apply these learned skills in real-world scenarios
Skills you'll gain
What you'll learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you'll gain
What you'll learn
Skills you'll gain
What you'll learn
Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Skills you'll gain
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
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Frequently asked questions
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,